Senior Manager, Field Enablement & Reporting Technical Lead

Jazz Pharmaceuticals•US - Home-Based - PA, PA

132d•$141,600 - $212,400•Remote

About The Position

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform the lives of patients and their families by developing life-changing medicines for serious diseases. They have a diverse portfolio of marketed medicines and a growing pipeline in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland, with global operations. The company is reimagining customer experiences through new technologies and a product-oriented operating model where business and technology teams partner to deliver global capabilities. This role is part of the Field Strategy & Enablement team, specifically within the Field Enablement & Reporting Global Capability Product team. The Tech Lead will provide hands-on technical leadership and solution design expertise for AI-enabled field decision support and reporting platforms, aiming to provide real-time insights, standardized dashboards, and performance visibility across territories. This is a hands-on role directly involved in designing, building, and delivering solutions for field AI-driven decision support and reporting products.

Requirements

Bachelor's degree in computer science, engineering, information systems, or related technical field.
7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in field force effectiveness, sales operations, CRM platforms, field analytics, or related domains in pharma, with expertise in go-to-market strategy, territory management, incentive compensation, and field performance optimization across sales, medical, and market access teams.
2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers.
Demonstrated experience designing and delivering enterprise-scale digital platforms such as AI-enabled decision support platforms and field reporting systems.
Experience working within complex, matrixed organizations with multiple technology and product teams.
Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.
Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.
Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks.
Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.
Experience owning field-facing reporting and enablement products.
Ability to translate Sales Leadership needs into scalable, governed CRM configurations and reporting products.
Strong understanding of field reporting platforms, performance analytics ecosystems, and AI-enabled decision support solutions for field teams.
Strong understanding of operationalizing AI outputs (e.g., NBA) within field workflows.
Leadership in ensuring field tools drive actionability, not just visibility.
Experience coordinating delivery across CRM, analytics and data science, and orchestration teams.
Ability to partner with Business Product Owners to translate executive and Commercial requirements into scalable, well-governed technology solutions with roadmaps and prioritization.
Provide technical leadership on standardization, KPI implementation, and architectural trade-offs to ensure enterprise technology assets remain consistent, performant, and extensible across brands and regions.
Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability.
Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.
Experience working within Agile product development teams and product operating models.
Outside In Thinking — ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy
Digital-first Mindset — ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes
Critical Thinking - The ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward-looking judgments that improve decisions.
Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.
Adoption — ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement
Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo

Nice To Haves

Preferred experience in designing and integrating enterprise digital platforms such as Veeva AI, CoPilot, Veeva Xpages, and Field NBA interface (delivered via Xpages).
Experience in pharmaceutical or healthcare industries preferred.
Experience partnering with enterprise platform teams or Global Capability Product teams supporting digital and operational capabilities.
Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Responsibilities

Partner closely with the Field Solutions & Reporting Product Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
Collaborate with the Field Solutions Technical Suite Lead and Architects to translate product roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
Convert complex business requirements into clear technical specifications and executable technical work tasks.
Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including: Field AI Solutions, AI-driven decision support platform, Field Reporting Product, and AI-enabled capabilities supporting field decision making and execution.
Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the product roadmap, taking ownership of complex technical challenges end to end.
Guide development teams in building scalable and compliant field solutions supporting sales, medical, and market access teams.
Ensure consistent implementation of reporting structures, data models, and performance tracking across field roles and territories.
Support integration of field platforms with analytics, orchestration, and enablement tools within the field ecosystem.
Enable seamless coordination of field activities through integrated decision support and reporting platforms.
Partner with business, IT security, and vendor teams to ensure the Field Solutions & Reporting team technical solutions adhere to organizational standards, security policies, and regulatory requirements.
Organize and direct vendor partners to execute technical work, ensuring alignment with product priorities, delivery timelines, and enterprise standards.
Partner with the Technical Suite Lead, Field Solutions to escalate and resolve complex technical challenges that span across product teams or suites.
Mentor and guide software engineers and developers, elevating the team's overall technical capability.
Lead cross-team problem solving and resolution of technical challenges within the product pod.