Senior Manager, F&B Operations

Bass Pro Shops•Ridgedale, MO

About The Position

The Food & Beverage Senior Operations Manager drives operational excellence, brand-standards compliance, and coordination across all Food & Beverage venues at Big Cedar Lodge. The role supports General Managers and leadership teams through audits, training oversight, project implementation, communications, and guest-facing enhancements, while helping ensure consistent brand, service, and financial controls. The position may supervise or assist with restaurant operations and special events, including guest service and a range of front- and back-of-house tasks. It also provides operational, administrative, and organizational support to Food & Beverage leadership, helps coordinate systems and processes, and partners with General Managers to improve guest experience, revenue, and associate performance.

Requirements

High school diploma or equivalent required.
At least 5 years of previous leadership experience, or a comparable combination of education and experience.
Knowledge of restaurant and Food & Beverage operations, including ordering, inventory control, scheduling, cash handling, and administrative functions.
Strong leadership, supervisory, organizational, planning, and prioritization skills; ability to manage priorities, budgets, and team performance.
Ability to deliver exceptional guest service and build positive relationships with guests and team members.
Knowledge of food safety, sanitation, and health regulations.
Effective verbal and written communication skills, including presenting information, preparing reports, and interpreting operational documents.
Proficiency with basic computer applications, including email, word processing, and internet-based systems.
Strong analytical, problem-solving, and decision-making abilities.
Ability to read and interpret policies, procedures, safety guidelines, and operational instructions.
Adaptability in a fast-paced, changing work environment.
Team-building, coaching, motivating, and associate-guidance skills.
Ability to maintain high performance standards, accountability, integrity, and professionalism.
Experience operating commercial food-service equipment.
Creative thinking and ability to develop solutions to operational challenges.
Regularly stands, walks, works on a computer, and lifts up to 50 pounds; occasionally sits.
Manager food-handler and beverage-service certifications are listed.

Nice To Haves

Bachelor's degree in Hospitality Management preferred.
At least 5 years of Food & Beverage experience preferred; fine-dining or multi-unit experience is preferred for certain outlets.
At least 5 years of resort leadership experience preferred.

Responsibilities

Audit Food & Beverage venues, conduct walkthroughs, and report on follow-up to support consistent operational standards.
Uphold brand, appearance, and service standards and provide guidance and accountability to leadership teams.
Support financial and operational controls, including cash-handling processes and compliance audits.
Supervise or assist with restaurant operations and special events as needed, including guest service, reservations, cleaning, table service, bartending, menu development, food preparation, cooking, expediting, restocking, and dishwashing.
Assist with developing and executing Food & Beverage projects and initiatives.
Serve as an operational liaison for systems, technology, and process support related to Food & Beverage operations.
Oversee menu, beverage, and program documentation for accuracy, consistency, and alignment with brand standards.
Partner with General Managers to review performance metrics and identify opportunities to improve guest experience, revenue, and associate performance.
Support training compliance, the rollout of new standards, and ongoing associate development.
Lead or support cross-functional projects, ensuring clear communication, training, and successful implementation.
Manage internal communications and operational updates across departments and lines of business.
Coordinate service for executive and VIP guests.
Promote associate engagement and recognition that reinforce culture, accountability, and performance.
Confer with restaurant managers and company personnel to plan, coordinate, and evaluate activities, exchange information, and resolve problems.
Provide administrative and organizational support to the Food & Beverage leadership team, including documentation, reporting, scheduling coordination, system maintenance, and process tracking.
Foster effective working relationships between front- and back-of-house teams.
Attend manager meetings and keep abreast of developments in the field.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical coverage.
Dental coverage.
Vision coverage.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.