F&B Operations Manager

Compass Group•Stanford, CA

19h•$70,304 - $80,000

About The Position

The F&B Operations Manager at Stanford University Athletics leads front-line food and beverage operations and works to elevate the guest experience through quality service and product delivery. The role oversees event readiness, team performance, inventory, financial processes, and operational standards. The manager primarily works in concessions and supports the premium department as needed, collaborating across departments to ensure successful events.

Requirements

At least 2 years of experience in a food and beverage operational position.
High level of computer literacy.
Passion for hospitality, food, and retail.
Excellent interpersonal and stakeholder management skills.
Ability to lift, push, and pull up to 50 pounds.
Ability to walk for long periods, especially on event days.
Availability to work weekends, holidays, and evenings.
Ability and willingness to travel as required.

Nice To Haves

Bachelor’s degree in hospitality management is preferred.

Responsibilities

Ensure all stations are set up and ready for events.
Support recruitment and training of team members in company standards and procedures.
Supervise event operations and troubleshoot issues as needed.
Work with colleagues to improve operational performance and engage proactively in loss prevention.
Complete point-of-sale updates and regular maintenance checks.
Ensure timely implementation and communication of promotions.
Manage cash drops and collections, complete cash variance logs, and oversee nightly Goods Out of Stock procedures.
Coordinate with other departments to ensure requisitions are completed accurately.
Work with culinary and purchasing teams to update the concessions theoretical matrix and maintain accurate theoretical margin calculations.
Manage the gratis sheet process to track comped items accurately.
Ensure compliance with Payment Card Information rules.
Implement concessions production sheets to support accurate production and minimize waste.
Conduct progressive coaching with team members.
Complete monthly beverage wastage reports and regular equipment maintenance, including beer line cleaning.
Restock concessions and bars to maximize event readiness.
Ensure alcohol-service signage is in place and responsible alcohol service protocols are followed.
Complete and process alcohol incident logs to identify recurring issues or trends.
Support recruitment activities for team members and nonprofit groups.
Hold pre-shift meetings to prepare teams for events.
Manage location Keys to the Future activities to develop future leaders.
Support orientation training for hourly team members.
Manage and communicate with the NPO group.
Oversee service standards during events to maintain a high-quality guest experience.
Ensure accurate end-of-month inventory completion.
Manage product transfers and requisition sheets to track products during events.
Manage and resolve guest complaints.
Manage team member incidents and accidents and complete required reports.
Complete monthly department safety inspections and conduct monthly team member safety training.
Manage team member schedules in line with demand forecasts.
Verify payroll and enter gratuities.
Coordinate with subcontractors to ensure paperwork, scheduling, staffing, and required training are complete.
Conduct building event walks.
Support other properties and departments as required by the business.
Perform other duties and responsibilities as assigned.