F&B Manager

Manhattan at Times Square•New York, NY

3d•$95,000 - $110,000

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of food and beverage outlet operations. The role is responsible for maintaining a profitable outlet while ensuring high-quality products and service. The manager promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity goals while keeping quality consistently high. The position is based at The Manhattan at Times Square, a 659-room hotel in Midtown Manhattan. The manager oversees daily outlet operations and personnel, supports guest satisfaction, ensures compliance with hotel procedures and applicable laws, and contributes to staff training, hiring, scheduling, reporting, and menu planning.

Requirements

Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Attentive, friendly, courteous, and service-oriented approach when interacting with guests and employees.
Regular attendance in compliance with Highgate Hotel standards and scheduling needs.
High standards of personal appearance and grooming, including wearing a nametag.
Ability to handle problems by anticipating, preventing, identifying, and solving them as needed.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Ability to maintain confidentiality of information.

Responsibilities

Oversee all aspects of the daily operation of the outlet.
Supervise outlet personnel.
Respond to guest complaints in a timely manner.
Work with other F&B managers and keep them informed of issues as they arise.
Keep the immediate supervisor informed of problems or matters requiring attention.
Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
Prepare and submit required reports in a timely manner, including Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
Monitor quality of service in the F&B outlet.
Assist in menu planning and preparation.
Ensure compliance with local liquor laws and health and sanitation regulations.
Ensure compliance with SOPs in all outlets and with requisition procedures.
Be visible on the floor and assist staff as needed during each meal period.
Conduct staff performance reviews in accordance with Highgate Hotel standards.
Ensure employees are trained on SOPs and technical job tasks.
Participate in and/or conduct departmental and hotel training, including CARE and One to One.
Interview candidates for front-of-house F&B positions and follow hiring approval standards.
Complete tip reporting.
Understand, implement, and monitor applicable corporate outlet promotions, including buffet and three-meal concept standards.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings.
Participate in Manager on Duty coverage as required.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing a nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Support productivity, identify problem areas, and assist in implementing solutions.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law