F&B Manager

Highgate Hotels • New York, NY

1d • Onsite

About The Position

The Food & Beverage Manager assists in coordinating, supervising, and directing all aspects of food and beverage outlet operations while maintaining profitability and high-quality products and service. The role promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, meets productivity targets, and sustains service quality. The position is at The Manhattan at Times Square, a 659-room hotel in Midtown Manhattan.

Requirements

• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Effective problem handling, including anticipating, preventing, identifying, and solving problems.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Responsibilities

• Oversee the daily operation of the outlet and supervise outlet personnel.
• Respond to guest complaints in a timely manner and ensure overall guest satisfaction.
• Coordinate with other F&B managers and keep them informed of issues; keep the immediate supervisor informed of matters requiring attention.
• Assist in coordinating and monitoring loss prevention in the outlet.
• Prepare and submit required reports on time, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor the quality of service in the F&B outlet.
• Assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, outlet SOPs, and requisition procedures.
• Remain visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure employees are trained on SOPs and technical job tasks, and participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house F&B positions and follow hiring approval standards.
• Complete tip reporting.
• Understand, implement, and monitor corporate outlet promotions, including buffet and three-meal concept standards where applicable.
• Attend required hotel meetings and training, and participate in manager-on-duty coverage as required.
• Maintain regular attendance, personal appearance and grooming standards, and compliance with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed