F&B – Operations Manager

Kalahari Resorts & Conventions • Woodford, VA

4h

About The Position

Kalahari Resorts & Conventions is seeking a Food & Beverage Operations Manager to provide multi-unit oversight across the resort’s full-service and fast-casual dining outlets. Reporting to the Food and Beverage Director, this role oversees daily operations across multiple locations, guides outlet leadership teams, and coordinates priorities to achieve objectives for sales, cost control, associate retention, guest satisfaction, food quality, cleanliness, and sanitation.

The manager supports outlet leadership teams and holds them accountable for consistent execution across locations. They partner with outlet managers to monitor performance, address operational challenges, share best practices, and strengthen service and operating standards. The role provides broad exposure to food and beverage operations throughout the resort and opportunities for continued leadership growth.

As part of the leadership team, the manager guides, supports, and inspires outlet leaders and associates while delivering extraordinary guest experiences. The role helps ensure each restaurant delivers exceptional service, consistent food quality, and a clean, welcoming atmosphere, while fostering engagement and a culture where teams feel supported and empowered to succeed.

Requirements

• At least 2 years of experience in full-service restaurants, bars, banquets, and kitchen management.
• High school diploma or GED.
• At least 3 years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Front-of-house operations experience, preferably with at least 3 years in a supervisory or assistant management role in a hotel or resort.
• Experience overseeing multiple full-service restaurant locations simultaneously, ideally with at least 2 years of experience.
• Knowledge of food and beverage inventory management, recipe adherence, and cost control.
• General understanding of food and beverage operations, financial performance, and profit and loss (P&L) management.

Responsibilities

• With the assistance of outlet managers, ensure guests feel welcome and receive responsive, friendly, and courteous service.
• Understand the policies, procedures, standards, specifications, guidelines, and training programs for all food and beverage outlets within the resort.
• Oversee all outlet supervisors and assistant managers on duty during the same shifts.
• Ensure food and beverage products are consistently prepared and served according to restaurant recipes, portioning, cooking, and serving standards.
• Oversee daily operations across multiple dining locations and guide outlet leadership teams.
• Coordinate priorities and support objectives for sales, cost control, associate retention, guest satisfaction, food quality, cleanliness, and sanitation.
• Partner with outlet managers to monitor performance, address operational challenges, share best practices, and strengthen service and operating standards.
• Coach and develop outlet leaders and associates, promote engagement, and maintain accountability across locations.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching, paid time off, and holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events, discounts, and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED