F&B Operations Manager

Compass Group • Palo Alto, CA

17h • $70,304 - $80,000

About The Position

The F&B Operations Manager leads front-line food and beverage operations at Stanford University Athletics, with a focus primarily on concessions and support for the premium department as needed. The role leads and motivates hourly team members, oversees event readiness and service standards, and works to deliver a positive guest experience through quality food and service. The manager also oversees inventory, financial processes, staffing, safety, loss prevention, and operational improvements, collaborating with culinary, purchasing, and other departments to ensure successful events.

Requirements

• At least 2 years of experience in a food and beverage operational position.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.
• Ability to lift, push, and pull up to 50 lbs.
• Ability to walk for long periods, especially on event days.
• Availability to work weekends, holidays, and evenings.
• Ability and willingness to travel as required.

Nice To Haves

• Bachelor's degree in hospitality management.

Responsibilities

• Ensure all stations are set up and ready for events.
• Support recruitment and train team members in standards and procedures.
• Supervise event operations and troubleshoot issues as needed.
• Work with colleagues to continuously improve operational performance.
• Engage proactively in loss-prevention processes.
• Work primarily in concessions and support the premium department as needed.
• Complete point-of-sale updates and regular maintenance checks.
• Ensure promotions are implemented and communicated on time.
• Manage loss-prevention activities, including cash drops and collections, cash variance logs, and the nightly Goods Out of Stock procedure.
• Partner with other departments to ensure accurate completion of requisitions.
• Work with culinary and purchasing teams to update the concessions theoretical matrix and support accurate theoretical margin calculations.
• Manage gratis sheets to track comped items accurately.
• Ensure compliance with Payment Card Information rules.
• Implement concessions production sheets to support accurate production and minimize waste.
• Conduct progressive coaching with team members.
• Complete the monthly beverage wastage report.
• Oversee regular equipment maintenance, including beer line cleaning.
• Restock concessions and bars to maximize event readiness.
• Ensure required alcohol-service signage is placed and Responsible Service of Alcohol protocols are followed.
• Complete and process alcohol incident logs to identify recurring issues or trends.
• Support recruitment activities for team members and NFPs.
• Hold pre-shift meetings to prepare teams for events.
• Manage location Keys to the Future activities to develop future leaders.
• Support team member orientation training.
• Manage and communicate with the NPO Group.
• Oversee event service standards to maintain a high level of guest experience.
• Ensure accurate end-of-month inventory completion.
• Manage product transfers and requisition sheets to track products accurately during events.
• Manage and resolve guest complaints.
• Manage team member incidents and accidents and follow required reporting procedures.
• Complete monthly department safety inspections and conduct monthly safety training for team members.
• Manage team member scheduling in line with demand forecasts.
• Verify payroll and enter gratuities.
• Coordinate with subcontractors to ensure paperwork is complete and submitted, schedules are correct, and required training is completed.
• Complete event walks of the building.
• Support other properties and departments as required by the business.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and accidental death insurance
• Disability insurance
• Retirement plan
• Flexible Time Off Plan
• Paid parental leave
• Holiday time off (varies by site and state)
• Personal leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Potential eligibility for paid and/or unpaid time off benefits in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed