Senior Manager Enterprise Security Command Center

Duke Energy•Charlotte, NC

6d•Onsite

About The Position

The Senior Manager, Enterprise Security Command Center (ESCC) provides strategic and day-to-day leadership for a 24/7 enterprise security operation responsible for security monitoring, incident response, access control support, emergency coordination, and operational readiness. The role leads exempt, non-exempt, and contingent workers and ensures the team has the tools, training, and knowledge to support alarm response, incident management, customer service, access control, and physical security programs. The Senior Manager ensures ESCC operations align with applicable policies, procedures, and legal and regulatory requirements. The role supports special and emergency events through the Enterprise Protective Services Incident Management Team and Incident Command System, oversees security-related drone operations, and builds partnerships across the organization and with external stakeholders. The position also leads technology-enabled initiatives, including the use of artificial intelligence in video management, access control, and remote drone operations. The role is based at a company facility, with work in office and field environments such as generating stations, substations, operation centers, and hydro facilities. It involves occasional overnight domestic and infrequent international travel, extended hours during heightened security risks or regulatory compliance events, and after-hours availability. Employees must live within a reasonable daily commute of their assigned work location, no greater than 50 miles one way. Travel is 5–15%.

Requirements

Bachelor’s degree in Business, Criminal Justice, Computer Science, Information Technology, Management Information Systems, or Security, plus at least 5 years of related work experience; alternatively, High School/GED plus 10 years of related work experience.
FAA Part 107 Remote Pilot Certification, or ability to obtain it within 6 months.
Ability to obtain a passport.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
On-site work at a company facility, with residence within a reasonable daily commute of the assigned location, no greater than 50 miles one way.
Availability for occasional overnight domestic and infrequent international travel, extended hours during heightened security risks or regulatory compliance events, and after-hours availability.
Leadership and strategy skills, including setting objectives, developing policies and performance standards, managing staffing, and communicating professionally in writing, verbally, and in person.
Operational oversight capabilities, including managing service-level performance, making risk-based decisions, leading crisis response, and advising enterprise leaders.
People leadership capabilities, including performance management, recruitment, training, professional development, succession planning, and retention.
Budget, procurement, and vendor-management capabilities, including operating and capital budgets, cost recovery, contracts, equipment, software, and maintenance agreements.
Technology, data, and security capabilities, including coordinating technology maintenance and upgrades, defining metrics, producing reports and trend analyses, and implementing technology solutions.
Compliance and risk capabilities, including records retention, evidence handling, liability and risk mitigation, internal reviews, and corrective action plans.

Nice To Haves

10 years of experience with a major corporation and/or a law enforcement, intelligence, military, utility, or private-sector security organization.
5 years of leadership experience.
Certified Protection Professional (CPP), Associate Protection Professional (APP), Crime Prevention Through Environmental Design (CPTED), or Physical Security Professional (PSP) certification.
Technical expertise in CCTV/digital recording, access control, intrusion detection, system integration, and Physical Security Information Management systems.
Advanced understanding of the energy industry, including operation of the Bulk Electric System and U.S. natural gas production and delivery systems.
Experience planning and executing capital and O&M budgets and managing contracts, vendors, equipment, and software.

Responsibilities

Lead full-time ESCC staff, including exempt, non-exempt, and contingent workers; provide direction, development, performance oversight, succession planning, and support for enterprise goals and culture.
Set the ESCC multi-year roadmap and annual objectives aligned with departmental and enterprise priorities.
Develop, update, and enforce security policies, standard operating procedures, and performance standards; ensure staff understand and follow them.
Direct technology-dependent projects, including implementing artificial intelligence in video management, access control, and remote drone operations systems.
Support continuous improvement of technology and processes, prevent or resolve problems, keep management informed, and collaborate with business and IT leaders on change adoption.
Build relationships and lead collaboration with Enterprise Protective Services organizations, outside agencies, partner utilities, and internal and external stakeholders.
Provide strategic direction to Access Control Office and Infrastructure Protective Services teams for appropriate Physical Access Control System monitoring.
Serve as a technical expert and internal consultant; coordinate with installation personnel and structural and electrical engineers on major ESCC projects.
Oversee and direct security-related drone use for surveillance and suspect apprehension; coordinate with Aviation Services on unmanned aircraft systems used for aerial surveillance of Duke Energy properties.
Own service-level performance, including answer times, queue management, dispatch timeliness, dashboards, and quality assurance and improvement programs.
Approve exceptions to staffing and operational plans during extraordinary incidents, activate incident command roles as needed, and lead during crises.
Provide security recommendations to leaders throughout the enterprise.
Oversee staffing, recruitment, supervision, scheduling, professional development, evaluations, disciplinary actions, career ladders, succession planning, and retention.
Ensure initial, continuing, and remedial training systems meet standards and maintain a positive, accountable culture focused on wellness and resilience.
Manage and recommend operating and capital budgets and cost-recovery programs; manage financial performance for ESCC staff, tools, and programs.
Coordinate with Procurement and Contract specialists to secure products and services and manage contracts for hardware, software, and maintenance agreements affecting the ESCC.
Advise management on financial and liability impacts of emergency communications hardware, software, and operational processes.
Coordinate technology maintenance, upgrades, replacements, and use with Infrastructure Protective Services.
Define metrics and publish monthly and quarterly performance reports and trend analyses; research, advocate for, and implement technology solutions.
Ensure compliance with company and applicable state and federal requirements for records retention and evidence handling for audio and metadata.
Manage liability and risk mitigation, internal reviews, and corrective action plans; maintain familiarity with regulations governing protection of the electric grid and enterprise facilities.