Senior Manager Enterprise Security Command Center

Duke Energy Corporation•Charlotte, NC

8d•Onsite

About The Position

The Senior Manager, Enterprise Security Command Center (ESCC) provides strategic and day-to-day leadership for a high-performing 24/7 operation responsible for enterprise security monitoring, incident response, access control support, emergency coordination, and operational readiness. The role oversees exempt, non-exempt, and contingent workers and ensures that staff have the tools, training, and knowledge needed to support alarm response, incident management, customer service, access control, and physical security programs. The Senior Manager ensures operations comply with applicable policies, procedures, and legal and regulatory requirements; supports special and emergency events through the Enterprise Protective Services Incident Management Team and Incident Command System; oversees security-related drone operations; and develops partnerships across the organization. The position also leads technology-enabled initiatives, including use of artificial intelligence to enhance video management, access control, and remote drone operations. The ESCC is a central point of coordination for security awareness, response, and enterprise support. The role shapes ESCC strategy and continuous improvement, strengthens enterprise resilience, develops security professionals, and advances solutions that support safe and reliable operations and business continuity.

Requirements

Bachelor's degree in Business, Criminal Justice, Computer Science, Information Technology, Management Information Systems, or Security, plus a minimum of 5 years of related work experience.
Alternatively, a high school diploma or GED and 10 years of related work experience may substitute for the bachelor's degree and 5 years of experience.
FAA Part 107 Remote Pilot Certification, or ability to obtain it within 6 months.
Ability to obtain a passport.
Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
Ability to work onsite at a company facility and live within a reasonable daily commute of no greater than 50 miles one way from the assigned work location.
Availability for extended hours during periods of security risk, regulatory compliance events, or heightened security threats, and for after-hours work.
Willingness to undertake occasional overnight domestic and infrequent international travel.

Nice To Haves

10 years of experience with a major corporation and/or a law enforcement, intelligence, military, utility, or private-sector security organization.
5 years of leadership experience.
Certified Protection Professional (CPP), Associate Protection Professional (APP), Crime Prevention Through Environmental Design (CPTED), or Physical Security Professional (PSP) certification.
Technical expertise in CCTV/digital recording, access control, intrusion detection, system integration, and Physical Security Information Management systems.
Advanced understanding of the energy industry, including operation of the Bulk Electric System and U.S. natural gas production and delivery systems.
Experience planning and executing capital and O&M budgets and managing contracts, vendors, equipment, and software.

Responsibilities

Manage and lead full-time ESCC staff, including exempt, non-exempt, and contingent workers; provide direction, development, performance oversight, succession planning, and support for enterprise goals and culture.
Direct technology-dependent projects, including implementation of artificial intelligence within video management, access control, and remote drone operations systems.
Improve technology and processes, prevent or resolve problems, keep management informed, and collaborate with business and IT leaders to support change adoption.
Provide strategic direction for creating and updating security policies and procedures and ensure ESCC staff understand and follow them.
Build relationships and collaborate with EPS organizations, outside agencies, partner utilities, and internal and external stakeholders.
Provide strategic direction to Access Control Office and Infrastructure Protective Services teams for appropriate Physical Access Control System monitoring.
Serve as a technical expert and internal consultant; coordinate with installation personnel and structural and electrical engineers on major ESCC projects.
Oversee and direct security-related drone use for surveillance and suspect apprehension.
Manage financial performance for ESCC staff, tools, and programs.
Set the ESCC multi-year roadmap and annual objectives aligned with departmental and enterprise priorities.
Develop and enforce policies, standard operating procedures, and performance standards.
Oversee staffing, recruitment, supervision, scheduling, professional development, evaluations, and disciplinary actions.
Represent the ESCC through professional written, verbal, and in-person communication.
Own service-level performance, including answer times, queue management, dispatch timeliness, dashboards, and quality assurance and improvement programs.
Approve exceptions to staffing and operational plans during extraordinary incidents and activate incident command roles as needed.
Lead during crises, apply risk-assessment and decision-making skills, and provide security recommendations to leaders at all levels of the enterprise.
Set performance goals and oversee staffing plans, career ladders, succession planning, recruitment, retention, and employee evaluations.
Ensure initial, continuing, and remedial training systems meet standards, and maintain a positive, accountable culture focused on wellness and resilience.
Manage and recommend operating and capital budgets and cost-recovery programs.
Coordinate with Procurement and Contract specialists to secure products and services, and manage contracts for hardware, software, and maintenance agreements affecting the ESCC.
Advise management on financial and liability impacts of emergency communications hardware, software, and operational processes.
Coordinate technology maintenance, upgrades, replacements, and use with Infrastructure Protective Services.
Coordinate with Aviation Services on unmanned aircraft systems used for aerial surveillance of Duke Energy properties.
Define metrics and publish monthly and quarterly performance reports and trend analyses; research, advocate for, and implement technology solutions.
Ensure compliance with Duke Energy and applicable state and federal requirements for records retention and evidence handling for audio and metadata.
Manage liability and risk mitigation, internal reviews, and corrective action plans, and maintain familiarity with regulations governing electric-grid protection and physical security of enterprise facilities.