Senior Manager, Enterprise Change Management
About The Position
Genesys is building the Genesys Way of Change, a modern, human-centered and AI-enabled enterprise capability designed to help employees and the business navigate continuous transformation. The Senior Manager, Enterprise Change Management will help shape and deliver this approach by designing change experiences, partnering with leaders, and enabling change to be designed, experienced, measured and sustained across the enterprise. The role leads multiple enterprise change initiatives and combines hands-on change delivery with the development of scalable methodologies, AI-enabled workflows, governance and tools. It also builds organizational capability, coaches leaders and managers, and uses data and insights to improve adoption, employee experience, business outcomes and the effectiveness of change practices.
Responsibilities
- Design and deliver integrated, human-centered change experiences, strategies and tactics that help employees, leaders, managers and teams prepare for and thrive through enterprise transformation.
- Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption and deliver measurable business outcomes.
- Contribute to the design and evolution of the Genesys Way of Change, transforming change into a strategic enterprise capability.
- Develop scalable methodologies, AI-enabled workflows, governance and tools that automate routine work, elevate employee experience and enable change practitioners to focus on high-value activities.
- Continuously evolve change practices using AI, data and emerging technologies to simplify, standardize and scale how change is designed and delivered.
- Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies and delivery to ensure successful outcomes.
- Deliver hands-on change work while helping develop the future of enterprise change.
- Measure adoption, employee experience and business outcomes, and use insights to improve change effectiveness and organizational capability.
- Coach leaders and managers to lead change confidently and build enterprise-wide change capability.
- Build trusted partnerships, influence strategic decisions and mentor fellow practitioners.
Benefits
- Medical, dental and vision insurance
- Telehealth coverage
- Flexible work schedules and work-from-home opportunities
- Development and career growth opportunities
- Open Time Off
- 10 paid holidays
- 401(k) matching program
- Adoption assistance
- Fertility treatments
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Mentorship, learning programs, leadership development and education support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
