Senior Manager, Change Management

Thomson Reuters • Eagan, MN

2d • Hybrid

About The Position

The Senior Manager, Change Management leads change strategy and execution for large-scale strategic initiatives across Marketing & Communications, a 700+ person organization. The role designs and executes change strategies that support adoption, readiness, and sustained behavior change across people, process, and technology transformations. The Senior Manager partners with MarComm leaders, program teams, and functional and business stakeholders to assess change impacts, build stakeholder alignment, manage resistance, and enable successful initiative delivery. Success requires influencing without direct authority in a large, matrixed organization.

Requirements

• 5–7+ years of experience in change management or organizational effectiveness; experience in marketing, communications, or creative operations is ideal.
• Proven track record independently owning change at comparable scale, rather than working as part of a larger change team.
• Executive-level stakeholder management skills and ability to influence without authority across a large, distributed team.

Nice To Haves

• Prosci or CCMP certification.
• Strong process-mapping and business-analysis skills.

Responsibilities

• Develop and execute change strategies and roadmaps, translating business needs into clear change objectives, plans, and measurable outcomes.
• Translate future-state process and technology designs into people, process, and behavior impacts; conduct structured impact and readiness assessments by stakeholder group and maintain an impact heat map across the organization.
• Develop and execute sponsor engagement plans, coach MCLT and senior leaders on visible sponsorship, advise on complex change, and align initiative leads on impacts and priorities across teams.
• Direct role-based training and job-aid strategy with enablement and training partners, maintaining consistent messaging without overloading the business.
• Define and track adoption, usage, and value-realization metrics and reporting routines to show leaders what is working and where intervention may be needed.
• Embed change risk and readiness as standing inputs to PMO program reviews and apply a consistent methodology across initiatives.
• Build reusable change infrastructure, including playbooks, tools, and templates, to improve consistency and efficiency across the organization.

Benefits

• Flexible hybrid work environment for office-based roles; work from anywhere for up to 8 weeks per year.
• Flexible vacation and supportive workplace policies for work-life balance.
• Two company-wide mental health days off and access to the Headspace app.
• Retirement savings plan, including a 401(k) with company match for US employees.
• Tuition reimbursement.
• Employee incentive programs and potential eligibility for an annual bonus based on enterprise and individual performance.
• Resources for mental, physical, and financial wellbeing, including an Employee Assistance Program and fitness reimbursement.
• Health, dental, vision, disability, and life insurance programs.
• Paid holidays and parental leave; sabbatical leave.
• Two paid volunteer days annually and opportunities to participate in pro-bono consulting and ESG initiatives.
• Flexible Spending and Health Savings Accounts.
• Commuter benefits.
• Adoption and surrogacy assistance.
• Employee Stock Purchase Plan.
• Optional hospital, accident and sickness insurance; optional life and AD&D insurance; group legal and identity theft protection; access to a 529 Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed