Senior Manager, Enterprise Change Management

Genesys•Menlo Park, CA

About The Position

The Senior Manager, Enterprise Change Management will help shape and deliver Genesys’ modern approach to enterprise change, known as the Genesys Way of Change. The role focuses on making change a connected, intelligent, human-centered enterprise capability that helps employees and the business navigate continuous transformation in an AI-First world. The position designs change experiences, partners with leaders across the business, and contributes to an approach that helps people adapt, innovate, and thrive. The role combines hands-on delivery of enterprise change initiatives with the development of scalable methodologies, AI-enabled workflows, governance, and tools. It uses data and emerging technologies to improve change practices, measure adoption and outcomes, and strengthen organizational capability. The Senior Manager also coaches leaders and managers, builds trusted partnerships, and mentors fellow change practitioners. The anticipated base compensation range is $134,600 to $236,800. Actual compensation varies based on experience, qualifications, skills, and location. The role may also be eligible for commission or performance-based bonus opportunities.

Responsibilities

Design and deliver integrated, human-centered change experiences, strategies, and tactics to prepare employees, leaders, managers, and teams for enterprise transformation.
Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption, and deliver measurable business outcomes.
Contribute to the design and evolution of the Genesys Way of Change, helping establish change as a strategic enterprise capability.
Develop scalable change methodologies, AI-enabled workflows, governance, and tools that automate routine work and improve the employee experience.
Use AI, data, and emerging technologies to simplify, standardize, and scale change practices.
Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery.
Deliver hands-on change work while helping build the future of enterprise change management.
Measure adoption, employee experience, and business outcomes, and use insights to improve change effectiveness and organizational capability.
Coach leaders and managers to lead change confidently and build enterprise-wide change capability.
Build trusted partnerships, influence strategic decisions, and mentor fellow practitioners.