Senior Principal Change Management, Enterprise Transformation

Waters Corporation • Milford, MA

1d

About The Position

The Senior Principal, Change Management is the senior change leader embedded within Waters Corporation’s Enterprise Transformation team. The role leads organizational change strategies and execution so capability improvement programs are adopted and sustained across the business. It applies the enterprise Change Management CoE framework to the specific programs, stakeholders, and organizational contexts in the Transformation portfolio. This is a hands-on senior position with significant executive visibility, partnering with program leaders, business sponsors, and the enterprise CoE from program design through sustained adoption.

The position also leads change management for Waters’ Product Lifecycle Management (PLM) implementation and related R&D process and portfolio redesign across R&D, Quality, Regulatory, and Commercial teams. It assesses organizational impacts and readiness, supports sponsor engagement, develops communications and training plans, measures adoption and value, and contributes practitioner insights to improve the enterprise change framework.

Requirements

• 12 or more years of progressive change management experience, including at least 5 years leading change on complex, large-scale transformation programs.
• Demonstrated track record of driving successful adoption in matrixed, enterprise environments.
• Experience working within or alongside a Change Management CoE; ability to apply enterprise frameworks to program-specific contexts and contribute to their improvement.
• Ability to manage multiple concurrent change workstreams across a transformation portfolio and proactively address change collisions and organizational capacity constraints.
• Deep expertise in structured change management methodologies such as Prosci/ADKAR, Kotter, or equivalent, with the judgment to adapt them to complex, ambiguous programs.
• Strong business acumen and ability to ground change strategies in commercial and operational outcomes and articulate the connection between adoption and value realization.
• Exceptional executive communication and facilitation skills, including the ability to build trust, manage resistance, and influence senior leaders across business units and geographies.
• Demonstrated ability to design and execute targeted communication strategies and change narratives for diverse organizational audiences.
• Experience defining and tracking adoption metrics that measure behavioral and operational change, not just activity completion.
• Bachelor’s degree in Business, Organizational Development, Human Resources, Industrial-Organizational Psychology, or a related field.
• Prosci Certification, CCMP (ACMP), or an equivalent formal change management credential.

Nice To Haves

• Direct experience leading change management for a Product Lifecycle Management (PLM) system implementation, such as PTC Windchill, Siemens Teamcenter, Dassault ENOVIA, Arena, or equivalent.
• Experience managing change in R&D process redesign, portfolio management transformation, or New Product Introduction (NPI) process improvement programs.
• Familiarity with MedTech, IVD, Life Sciences, or other regulated-industry environments, including the intersection of change management with Quality, Regulatory, and Compliance functions.
• Experience with enterprise system implementations (ERP, PLM, CRM) in a change leadership capacity, including managing both technical and cultural dimensions of adoption.
• Post-merger integration experience, including navigating and aligning change approaches across legacy organizational cultures and harmonizing ways of working across newly combined entities.
• Exposure to organizational network analysis, digital adoption platforms such as WalkMe or Whatfix, or AI-enabled change analytics.
• Master’s degree in Organizational Development, Business Administration, or a related discipline.
• PMP or equivalent program management certification.

Responsibilities

• Design and lead tailored change strategies for major Transformation initiatives using the enterprise CoE framework, and embed change plans in programs from day one.
• Lead change management for the Product Lifecycle Management implementation and related R&D process and portfolio redesign across R&D, Quality, Regulatory, and Commercial teams.
• Help senior leaders across business units and regions understand and fulfill their sponsorship roles; use two-way dialogue to surface resistance and risks early.
• Assess impacts to people, processes, roles, and technology; identify conflicts between concurrent initiatives and advise on sequencing and pacing.
• Develop audience-specific communication strategies that connect each initiative’s purpose to business outcomes and align messaging with corporate communications.
• Oversee targeted, measurable training as part of adoption plans and build internal capability to sustain new processes and tools after go-live.
• Define and track adoption metrics beyond training completion, report on change health, and recommend course corrections.
• Contribute field insights and practitioner input to the Change Management CoE to help keep the enterprise framework practical and improve it.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior