Senior Manager, Digital Legal Delivery, US

Herbert Smith Freehills•New York, NY

7d•$205,000 - $254,000

About The Position

The Senior Manager will provide senior strategic leadership and client-facing delivery for the firm's US Digital Legal Delivery business, with a focus on eDiscovery services. Reporting to the Head of Digital - US, the role supports practice objectives and manages the day-to-day work of the eDiscovery team and Disputes review attorneys across Washington, D.C. and New York. The Senior Manager serves as a subject matter expert in complex eDiscovery workflows and an escalation point for the team, while ensuring that team members are appropriately trained and follow processes designed to mitigate risk. The role works with senior eDiscovery colleagues in the UK and Australia to align global practices and support matters worldwide. Depending on skills and experience, the Senior Manager may also supervise Disputes legal review work across New York and Washington, D.C. The position is fee-earning, with a minimum target of 3.5 chargeable hours per day, and is based in New York or Washington, D.C., with travel between US offices as business needs require.

Requirements

Track record of successfully leading a team and helping build a high-performance culture among diverse, technically excellent individuals.
Process-minded approach and excellence in client service delivery for internal legal teams and external clients, including managing work processes and delivery.
Extensive experience planning and managing complex eDiscovery matters.
Deep experience applying and administering Relativity One.
Extensive experience in eDiscovery review best practices, including eDiscovery Analytics and Gen AI tools and approaches such as the aiR suite, CAL, Review Centre, Early Case Assessment, clustering, and concept searching.
Experience developing and leading training on eDiscovery processes and best practices.
People-management skills in a law firm or commercial legal environment, including management of team members in and out of region.
Experience resourcing, project managing, and motivating large teams to tight deadlines.
High attention to detail and ability to identify problems, opportunities, and trends.
Strong creative and analytical ability, sound judgement, and ability to balance multiple factors and solve complex problems.
Strong IT literacy and aptitude for learning and becoming proficient in new software and IT applications.
Demonstrated personal leadership, confidence-building, expertise, sound judgement, collaboration, relationship-building, team development, client focus, innovation, and results orientation.

Responsibilities

Provide leadership and clear direction to team members, fostering collaboration and supporting firm objectives and a positive client perception of the firm and Digital Legal Delivery.
Develop a US Digital team culture that supports the attraction, development, performance, and retention of highly qualified employees.
Guide, direct, and evaluate direct reports; manage performance and escalations; and ensure team members are engaged, motivated, supported, and effective.
Ensure teams enhance the firm's brand in interactions with legal teams and clients.
Identify team training needs, facilitate training, and promote high employee engagement.
Manage change in ways that minimise disruption to operations and client delivery.
Partner with senior managers in the UK and Australia to design, deploy, and review regional and global eDiscovery processes and procedures.
Ensure eDiscovery team members receive repeated and refreshed training on processes and procedures, manage related performance issues, and mitigate quality-control risks.
Ensure appropriate risk assessment is considered when taking on new work, adopting new technology, or using technology in new ways.
Maximise the volume of data processed and hosted in the firm's cloud platform.
Build a reputation as a legal technology subject matter expert and seek opportunities to raise the profile of the team internally and externally.
Report proactively, accurately, and on time to the Head of Digital US on regional utilisation, matter work in progress, cost estimates and budgets, resourcing and recruitment, people and team matters, work pipeline, business development opportunities, matter management, and quality issues.
Subject to skills and experience, supervise delivery of Disputes legal review work in New York and Washington, D.C., ensuring excellent work product and client service.
Meet a minimum chargeable-hours target of 3.5 hours per day.