Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain
About The Position
Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain. This hybrid position is located in Raritan, NJ; Sao Paulo, Brazil; or Sao Jose dos Campos, Brazil. The Deliver Americas Partner Operations Senior Manager is responsible for establishing and leading the regional governance model for external logistics partners across North America and Latin America, including 3PLs, 4PLs, carriers, value-added service providers, and other critical logistics service partners. This role ensures that partner performance, commercial terms, operating standards, service execution, compliance expectations, and improvement commitments are translated into consistent operating routines across the Americas network. The role acts as the regional operational owner for partner governance, connecting Site Operations, Procurement, Legal, Quality, Finance, S&OE, Transformation, and external partners to protect service reliability, cost discipline, compliance, and business continuity. The role is part of the Americas Regional Operations Platform and serves as the capability owner for Partner Operations. It does not replace Procurement’s sourcing or contract ownership, nor Site Operations’ daily execution accountability. Instead, it creates the governance, performance transparency, escalation discipline, and partner accountability required to make the external partner model effective across the region.
Requirements
- Bachelor’s degree in Supply Chain, Business, Engineering, or a related field
- Strong experience in logistics, supplier/partner management, or service operations within a complex, multinational environment
- Proven experience managing 3PLs, service providers, or external partners across multiple regions
- Strong understanding of contract governance, performance management, and operational KPIs
- English: Fluent (written and spoken)
Nice To Haves
- Spanish & Portuguese: Preferred / Strong plus
- Experience supporting both North America and Latin America operations
- Experience in regulated environments (e.g., healthcare, medical devices, pharma)
- Strong financial acumen related to contracts, gainshare/painshare models, and cost management
Responsibilities
- Define and implement the Americas partner governance framework, including governance tiers, meeting cadence, escalation paths, decision rights, and performance routines.
- Establish consistent partner management standards across North America and Latin America while allowing appropriate flexibility for local market, regulatory, and site-specific requirements.
- Lead regional partner segmentation based on operational criticality, spend, service risk, complexity, strategic relevance, and business impact.
- Ensure clear role separation and ways of working across Procurement, Legal, Quality, Finance, Site Operations, S&OE, and Transformation.
- Translate contractual commitments into operational governance routines, measurable obligations, and performance management mechanisms.
- Govern gainshare, painshare, productivity, service credit, and commercial performance mechanisms in partnership with Finance, Procurement, and Legal.
- Validate partner performance claims, cost impacts, productivity delivery, and financial implications before leadership reviews or commercial decisions.
- Support contract lifecycle activities by providing operational input into renewals, renegotiations, amendments, scope changes, and partner exits.
- Establish and lead the regional partner performance management process, including KPIs, scorecards, QBRs/MBRs, corrective action plans, and executive escalation routines.
- Monitor performance across service, cost, quality, compliance, productivity, inventory accuracy, responsiveness, and transformation delivery.
- Drive structured corrective and preventive action plans with partners when service, cost, compliance, or execution gaps are identified.
- Ensure performance discussions are fact-based, financially connected, and linked to business and site-level outcomes.
- Partner with Site Operations, Continuous Improvement, Finance, and Transformation teams to identify productivity opportunities within partner-managed operations.
- Track partner commitments related to CIP, cost reduction, labor productivity, process improvement, automation support, and operational excellence.
- Ensure improvement plans are not only committed commercially but translated into executable actions with owners, timelines, benefits, and governance.
- Support benchmarking across partners and sites to identify best practices, performance gaps, and scalable improvement opportunities.
- Govern partner onboarding, offboarding, transitions, scope transfers, and stabilization activities across the Americas region.
- Ensure structured transition plans include operational readiness, quality requirements, systems readiness, staffing, training, inventory controls, business continuity, and risk mitigation.
- Coordinate transition governance with Operations, Quality, IT, Procurement, Legal, Finance, and regional/local teams.
- Ensure post-transition stabilization routines are in place until service, cost, quality, and operational performance are under control.
- Monitor the external logistics partner landscape, including market trends, capability evolution, cost drivers, capacity constraints, technology offerings, and outsourcing models.
- Provide operational input to sourcing strategies, partner selection, renewals, and network optimization initiatives.
- Develop a regional view of partner capabilities and limitations to support future network, outsourcing, insourcing, and transformation decisions.
- Build a repeatable partner capability assessment model to compare partners beyond price, including operational depth, compliance maturity, technology, labor model, leadership quality, and improvement capability.
- Act as the regional partner governance interface for senior stakeholders across Deliver, Procurement, Quality, Finance, IT, Commercial, and external partners.
- Communicate clearly with senior leaders on partner risks, performance gaps, financial impacts, escalation needs, and improvement opportunities.
- Ensure partner issues are connected into the right regional forums, including S&OE, performance reviews, site governance, transformation governance, and leadership escalation.
- Build strong, constructive, and accountable relationships with strategic partners while maintaining clear performance expectations and commercial discipline.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
