Senior Manager, Service Operations & Market Execution Americas, MedTech Supply Chain
About The Position
Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain. This hybrid position is located in Raritan, NJ; Sao Paulo, Brazil; or Sao Jose dos Campos, Brazil. The Service Operations & Market Execution Senior Manager is responsible for leading the Americas regional S&OE execution capability across the Distribution Center network, covering North America and Latin America. This role enables consistent, exception-based, and timely decision-making across distribution operations to protect service, manage operational constraints, and balance service, inventory, capacity, and cost trade-offs. The role connects site execution realities with regional business priorities, Customer Service, Deliver Planning interfaces, Partner Operations, Performance/Finance, and regional leadership. The position is part of the Americas Regional Operations Platform and is accountable for translating S&OE governance into operating routines across sites. It ensures that short-term execution risks, demand variability, backorders, capacity constraints, logistics limitations, and service escalations are surfaced, assessed, prioritized, and resolved through the right decision forums and escalation paths. This role does not replace global planning, Customer Service, or site operations accountability. Instead, it creates the regional mechanism to align those groups around timely execution decisions and ensures that distribution operations act as one coordinated network.
Requirements
- Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred).
- Proven experience in supply chain operations, distribution, logistics, or customer service operations within multi-site networks.
- Experience defining and leading governance models, decision frameworks, and escalation mechanisms.
- Strong analytical skills with the ability to make trade-off decisions under pressure and ambiguity.
- Demonstrated ability to lead across functions and geographies in a matrixed environment.
- English: Fluent (required)
- Spanish and/or Portuguese: Preferred
Nice To Haves
- Analytical Reasoning
- Business Alignment
- Collaborating
- Continuous Improvement
- Demand Forecasting
- Developing Others
- Distribution Management
- Distribution Resource Planning (DRP)
- Financial Competence
- Inclusive Leadership
- Leadership
- Lean Supply Chain Management
- Operational Excellence
- Order Management
- Organizing
- Procurement Policies
- Sales and Operations Planning (S&OP)
- Strategic Supply Chain Management
Responsibilities
- Lead the Americas S&OE operating mechanism for distribution execution across North America and Latin America.
- Deploy and govern regional S&OE routines, decision rules, escalation paths, and execution cadences across the DC network.
- Establish clear thresholds for service, inventory, capacity, backorder, and demand/supply exceptions that require regional review.
- Ensure S&OE forums are exception-based, decision-oriented, and focused on forward-looking execution risks rather than historical performance reviews.
- Maintain alignment between site-level execution routines and regional S&OE governance so that issues are managed at the right level: site, regional platform, business, or S&OP escalation.
- Lead regional visibility of short-term execution risks across distribution operations, including service performance, backlog/backorders, inventory constraints, DC capacity, labor/capacity limitations, transportation constraints, and customer-impacting exceptions.
- Coordinate cross-site responses when execution decisions affect multiple DCs, markets, customers, or business priorities.
- Enable timely trade-off decisions across service, cost, inventory, capacity, and customer impact.
- Ensure decisions are documented, communicated, and translated into executable actions by site operations, Customer Service, planning interfaces, and partner teams.
- Escalate recurring or structural deviations to the appropriate regional or S&OP forum when issues exceed agreed thresholds or indicate persistent trends.
- Partner with Customer Service, Deliver Planning interfaces, commercial/business stakeholders, and site operations to align service priorities and customer-impacting decisions.
- Support customer and market prioritization logic in constrained situations, including allocation, backorder recovery, expedited handling, and recovery sequencing.
- Ensure customer-impacting execution decisions are transparent, aligned with business priorities, and supported by clear operational feasibility.
- Provide regional visibility to risks that may impact customer service, service reliability, and business continuity.
- Translate market priorities into operational execution guardrails for DCs and logistics partners.
- Connect site-level execution routines with regional governance to ensure every DC operates within a common S&OE management framework.
- Standardize the way exceptions are identified, escalated, reviewed, and resolved across sites.
- Partner with site leaders to ensure feeder routines are in place before regional S&OE reviews, including issue preparation, root-cause clarity, decision options, and action ownership.
- Ensure regional S&OE does not become an additional meeting layer, but an integrated governance mechanism that consolidates and improves existing operational routines.
- Drive consistent visibility across the Americas network while preserving site accountability for execution.
- Monitor adherence to S&OE standards, escalation protocols, and decision cadences.
- Identify recurring service issues, execution bottlenecks, process gaps, and decision delays that affect regional performance.
- Partner with Ops Performance & Finance Architecture to connect S&OE decisions with cost, service, inventory, and P&L implications.
- Use S&OE insights to identify systemic issues that require corrective action, process improvement, capability building, or escalation to regional leadership.
- Partner with Continuous Improvement, Partner Operations, Network/Engineering, and Systems/Process teams to address recurring operational constraints.
Benefits
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
