Deliver Americas Partner Management Supervisor, MedTech Supply Chain
About The Position
Johnson & Johnson MedTech – Supply Chain is recruiting for a Deliver Americas Partner Management Supervisor, MedTech Supply Chain. This hybrid position is located in Raritan, NJ. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. The Deliver Americas Partner Management Supervisor supports the execution of the regional governance model for external logistics partners across North America, including 3PLs, carriers, and other logistics providers. This role focuses on driving consistent operational routines, monitoring partner performance, and supporting issue resolution and continuous improvement activities across the network. The Supervisor works closely with Site Operations, Procurement, Quality, and Finance to ensure that partner performance aligns with service, cost, and compliance expectations. The role is part of the Americas Regional Operations Platform and supports the Partner Operations capability by ensuring day-to-day governance, performance tracking, and execution discipline.
Requirements
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field
- Experience in logistics, operations, or supplier/partner management
- Experience working with 3PLs or external service providers
- Understanding of operational KPIs and performance tracking
Nice To Haves
- Experience in North America operations
- Experience in regulated industries (medical devices, pharma, healthcare)
Responsibilities
- Support the implementation of the Americas partner governance framework, including meeting cadence, escalation routines, and performance tracking.
- Ensure consistent application of partner management standards across sites while respecting local requirements.
- Coordinate governance forums (e.g., MBRs/QBRs preparation, action tracking, follow-ups).
- Reinforce clarity of roles and ways of working across Site Operations, Procurement, Quality, and other stakeholders.
- Support translation of contractual commitments into operational routines and performance metrics.
- Track and validate partner performance against contractual KPIs and service expectations.
- Assist in monitoring gainshare/painshare, service credits, and productivity commitments in collaboration with Finance and Procurement.
- Provide operational input and data for contract reviews, renewals, and performance discussions.
- Track partner performance using established KPIs, dashboards, and scorecards.
- Identify performance gaps in service, cost, quality, or compliance and escalate as needed.
- Support the development and follow-up of corrective and preventive action plans.
- Ensure data accuracy and consistency for performance reporting.
- Support identification and tracking of productivity and improvement opportunities within partner operations.
- Monitor execution of agreed improvement initiatives (e.g., cost savings, process improvements, service enhancements).
- Partner with Site Operations and Continuous Improvement teams to follow up on execution and results.
- Share best practices and lessons learned across sites.
- Support execution of partner onboarding, offboarding, and transitions at site or regional level.
- Help ensure transition plans include operational readiness, training, and risk mitigation.
- Track stabilization activities post-transition and escalate risks or issues.
- Coordinate with cross-functional teams to ensure smooth execution.
- Act as a key point of coordination between Site Operations and regional teams for partner-related topics.
- Maintain regular communication with internal stakeholders and support alignment across functions.
- Escalate risks, issues, and performance concerns in a timely and structured manner.
- Build collaborative working relationships with external partners to support day-to-day operations.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
