Service Operations & Market Execution Lead, MedTech Supply Chain

Johnson & Johnson Innovative Medicine • Raritan, NJ

4d • $94,000 - $151,800 • Hybrid

About The Position

The Service Operations & Market Execution Lead is responsible for supporting the North America S&OE execution capability across the Distribution Center (DC) network of 0-3 months. This role ensures consistent, timely, and exception-based execution across distribution operations to protect service and manage short-term operational constraints. It supports the coordination of execution decisions by connecting site operations, Customer Service, Deliver Planning interfaces, and partner functions. The role contributes to aligning execution priorities and helps ensure that DC operations operate in a coordinated and disciplined manner across North America.

Requirements

• Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred)
• Experience in supply chain operations, distribution, logistics, or customer service operations
• Exposure to multi-site operations or network environments preferred
• Strong analytical and problem-solving skills
• Ability to operate in a fast-paced, matrixed environment

Responsibilities

• Support the North America S&OE operating mechanism for distribution execution across the DC network.
• Execute established S&OE routines, escalation paths, and decision cadences.
• Apply defined thresholds for service, inventory, capacity, and backorder exceptions requiring escalation.
• Ensure S&OE forums remain focused on key execution risks and decision follow-up.
• Provide visibility of short-term execution risks, including service performance, backlog/backorders, inventory constraints, DC capacity, and logistics limitations.
• Coordinate alignment across sites when execution issues impact multiple DCs or customers.
• Support trade-off discussions across service, cost, inventory, and capacity.
• Track decisions and ensure actions are clearly communicated and executed by relevant teams.
• Escalate issues when thresholds are exceeded or recurring trends are identified.
• Partner with Customer Service, Deliver Planning interfaces, and site operations to support alignment on service priorities.
• Assist in customer prioritization and allocation decisions during constrained situations.
• Ensure transparency of customer-impacting execution decisions.
• Provide visibility to risks impacting service performance and customer commitments.
• Support alignment between site-level execution routines and regional S&OE governance.
• Ensure consistent identification, escalation, and tracking of execution issues across sites.
• Partner with site teams to ensure readiness for S&OE reviews (clear issues, options, and ownership).
• Reinforce operational discipline while maintaining site accountability.
• Track adherence to S&OE routines, escalation processes, and decision timelines.
• Identify recurring execution gaps, service issues, or delays.
• Support data gathering and insights to inform improvements.
• Partner with regional teams (Performance, CI, Partner Ops) to help address recurring constraints.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level