Senior Manager, Customer Lifestyle

Horizon Services • Philadelphia, PA

11d • $100 - $150

About The Position

The Senior Manager, Customer Lifecycle & Membership will lead customer lifecycle strategy and membership programs across multiple locations. The role focuses on driving customer growth, retention, renewals, and recurring revenue while improving customer experience and membership performance. The position works cross-functionally to turn data into measurable results and inform company strategy.

Requirements

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills, including experience building business cases, forecasts, and performance dashboards.
• Proven ability to turn data into action and deliver measurable business results.

Nice To Haves

• Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.

Responsibilities

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior