Senior Manager, Customer Lifestyle

Horizon Services • Philadelphia, PA

10d

About The Position

The Senior Manager, Customer Lifecycle & Membership owns customer lifecycle strategy and membership programs across multiple locations. The role focuses on growing membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives. It develops and executes strategies across acquisition, conversion, service delivery, and win-back programs, using business data to identify opportunities, solve problems, improve customer experience, reduce churn, and optimize membership performance. The role works with cross-functional partners and field leadership to drive execution and accountability, and develops business cases, KPI reporting, and executive-level recommendations that influence company strategy.

Requirements

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills, including experience building business cases, forecasts, and performance dashboards.
• Proven ability to turn data into action and deliver measurable business results.

Nice To Haves

• Hands-on experience with ServiceTitan or similar CRM/platforms; ServiceTitan is preferred.

Responsibilities

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior