Senior Manager, Community Development

IQ Fiber•Jacksonville, FL

39d

About The Position

IQ Fiber is seeking a Senior Manager, Community Development to lead the day-to-day execution of sales programming that increases market share and profitability. The near-term focus is multi-dwelling unit (MDU) residential properties, with a longer-term view toward small business channels and strategic partnerships. Reporting to the Director, Community Development, this hands-on, player-coach role leads Community Development Managers and Community Development Associate Managers across assigned territories. The Senior Manager hires, coaches, and develops the team into a high-performance MDU sales organization, translates department strategy into territory plans and daily field activity, and works with Operations, Engineering, and Marketing to align execution with the IQ Fiber brand. The role also spends significant time in the field, owns key property and developer relationships, and is accountable for a durable pipeline and consistent revenue results.

Requirements

Bachelor's degree required.
At least 5 years of sales experience in telecommunications or a related industry, including at least 3 years leading sales teams.
B2B sales experience required.
Demonstrated ability to recruit, coach, and retain high-performing sales talent and develop emerging people leaders.
Proven record of meeting or exceeding sales targets in a fast-paced, high-change environment.
Ability to translate strategy into clear territory plans, metrics, and day-to-day execution.
Ability to negotiate agreements across business, legal, and engineering considerations.
Ability to collaborate cross-functionally with Operations, Legal, Finance, HR, Engineering, and Marketing to drive initiatives and results.
Familiarity with legal processes and contract terms, or ability to learn the Right of Entry negotiation process and work with internal legal teams and external customer legal departments.
Strong interpersonal, oral, written, and presentation skills, including the ability to communicate across organizational levels.
Ability to establish and maintain effective working relationships with property owners, developers, vendors, and internal stakeholders.

Nice To Haves

Experience managing other managers.
MDU sales experience.
Alternate channel experience.

Responsibilities

Lead, coach, and develop Community Development Managers, Community Development Associate Managers, and the Community Development Relations Manager, setting expectations and holding the team accountable for monthly, quarterly, and annual sales targets.
Partner with the Director, Community Development to recruit, hire, and onboard team members and establish development paths for Associate Managers to prepare for Manager-level roles.
Translate department strategy into territory plans, team and individual goals, and weekly activity standards across assigned channels and territories.
Conduct one-on-ones, pipeline reviews, and field ride-alongs, giving real-time feedback and coaching on prospecting, negotiation, and relationship management.
Lead efforts to secure Rights of Entry (ROEs), contribute to the three-year pipeline for planned communities in targeted areas, and identify broadband RFPs and coordinate IQ Fiber participation.
Personally manage relationships with high-value property managers, property management companies, developers, and community stakeholders representing MDU properties, and participate in complex or strategic deals.
Review deal structures and contract terms within delegated authority, escalate non-standard terms to the Director, and partner with Legal and Engineering on negotiations.
Maintain team forecasting and CRM accuracy for funnel activities, document flow-through activities and hurdles, and report performance and insights to the Director.
Oversee contract management from sale through retention, ensuring follow-through and stakeholder communication.
Coordinate with Operations, Engineering, Direct Sales, and Marketing on build schedules, property launches, and campaigns to optimize customer experience at new and existing communities.
Collect market insights and competitive intelligence from the field and share them with the Director to inform strategy, opportunities, and risks.
Foster an enthusiastic, innovative team environment focused on continuous improvement and effective sales execution.
Obtain and understand financial sheets for ROE builds, ensure ROEs meet defined requirements, and work with Operations to verify build costs.
Perform other duties as assigned.