Senior Manager, Commissions

Superhuman

2d • $190,000 - $264,000 • Hybrid

About The Position

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.
About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.
The Opportunity
As a Sr. Manager, Commissions, you will lead the commissions function within our Revenue Operations team. This is a strategic ownership role: you will own our compensation plan design and commissions administration end-to-end, partnering directly with Sales and Revenue leadership to ensure our incentive structures drive the behaviors that move the business forward.
This role owns the full lifecycle of commissions: annual and ongoing plan design, quota setting support, commission calculation and payout, systems administration (CaptivateIQ), reporting and analytics, and dispute resolution. You will lead a team responsible for accurate and timely month-over-month execution while also stepping back to ask bigger questions — is this plan still driving the right behavior? What should change as our pricing and packaging evolve? How do we build a compensation philosophy that scales as the company grows?
In this role, you will:
Take full ownership of the monthly commissions process and become the primary point of contact for commission-related questions, disputes, and edge cases
Build a deep understanding of Superhuman’s commission plans, compensation philosophy, and GTM motion, then develop a strong point of view on how plan mechanics drive rep behavior and business outcomes
Partner with Sales, Finance, and Revenue Operations leadership on near-term plan adjustments (spiffs, incentive programs) and end-to-end design of commission plans through annual planning cycles
Establish reporting and analytics that connect commission performance to business outcomes, informing leadership decisions on plan design
Bring thought leadership to evolving Superhuman’s compensation model toward consumption-based pricing, aligning rep incentives with a usage-driven growth motion
Shape compensation philosophy and plan mechanics to reinforce strategic priorities — net-new growth, expansion, retention, or platform adoption — as those priorities shift
Build and scale a high-performing commissions function with strong processes, clear documentation, and the ability to handle growing complexity without linear headcount growth
Own commissions tooling strategy (including CaptivateIQ), improving rep trust, transparency, and self-service while reducing manual burden

Requirements

• 10+ years of relevant experience in sales commissions or compensation design for a B2B SaaS company, ideally within a Revenue Operations or Sales Operations function.
• 3+ years of people management experience, with a track record of growing and developing high-performing teams.
• Demonstrated experience owning end-to-end compensation plan design, not just administration — including translating business strategy into incentive mechanics.
• Experience with or strong point of view on consumption-based, usage-based, or hybrid compensation models, and how they differ from traditional seat- or quota-based plans.
• Hands-on experience administering CaptivateIQ or a comparable commissions/ICM platform.
• A track record of operating as a trusted advisor to sales leadership — able to bring data-driven recommendations on plan design, not just execute what's handed down.
• Comprehensive knowledge of sales compensation best practices, with the judgment to balance rep motivation, cost of sale, and business strategy.
• Ability to operate in a fast-paced environment, managing highly detailed, deadline-driven work without sacrificing quality or accuracy.
• A self-motivated operator who can drive strategic initiatives independently while also managing a team to deliver precise, on-time results.
• Takes full ownership of the function — proactively uplevels processes, systems, and plan design rather than waiting for direction.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Responsibilities

• Take full ownership of the monthly commissions process and become the primary point of contact for commission-related questions, disputes, and edge cases
• Build a deep understanding of Superhuman’s commission plans, compensation philosophy, and GTM motion, then develop a strong point of view on how plan mechanics drive rep behavior and business outcomes
• Partner with Sales, Finance, and Revenue Operations leadership on near-term plan adjustments (spiffs, incentive programs) and end-to-end design of commission plans through annual planning cycles
• Establish reporting and analytics that connect commission performance to business outcomes, informing leadership decisions on plan design
• Bring thought leadership to evolving Superhuman’s compensation model toward consumption-based pricing, aligning rep incentives with a usage-driven growth motion
• Shape compensation philosophy and plan mechanics to reinforce strategic priorities — net-new growth, expansion, retention, or platform adoption — as those priorities shift
• Build and scale a high-performing commissions function with strong processes, clear documentation, and the ability to handle growing complexity without linear headcount growth
• Own commissions tooling strategy (including CaptivateIQ), improving rep trust, transparency, and self-service while reducing manual burden

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed