Senior Manager, Commercial Solutions

Progyny•New York, NY

9d•Hybrid

About The Position

The Senior Manager, Commercial Solutions is a growth and solutions specialist who leads new product expansion within existing client relationships. The role partners closely with Client Success Managers (CSMs), who remain the primary relationship owners, while serving as the subject matter expert and value-storytelling expert for Progyny’s expanding product suite. The position provides clients with consistent solution storytelling, consultative guidance, and commercial execution as Progyny’s offerings expand beyond its core fertility benefit. The role owns the end-to-end upsell process for new products, from discovery through proposal, negotiation, and signed contract. It develops tailored recommendations and business cases, navigates pricing and contract discussions, coordinates internal stakeholders, and ensures a structured post-contract handoff. It also tracks sales performance and shares client insights to support ongoing product and go-to-market improvements. Candidates must be based in the United States and authorized to work there without current or future visa sponsorship. This is not a remote international or digital nomad position. For NYC-based applicants, the annual salary range is $115,000–$125,000; total compensation includes base salary, cash bonus, and equity. The role includes three in-office days per week for employees reporting to the New York office.

Requirements

At least 4 years of experience in consultative B2B sales, commercial account expansion, or solution consulting.
Demonstrated track record of selling additional products to existing clients and meeting revenue or growth goals.
Experience in sales, Client Success, or account management with direct responsibility for expanding existing accounts.
Experience with discovery, opportunity qualification, proposal development, objection handling, pricing and contract negotiations, and closing expansion deals.
Strong discovery and solution recommendation skills, including the ability to connect product capabilities to client needs and business priorities.
Clear, compelling communication skills, including experience delivering product demonstrations, presenting business cases, and explaining ROI to decision-makers.
Experience partnering with Client Success or account management teams while owning the sales process and leaving overall client relationship responsibility with the CSM.
Cross-functional collaboration experience with Finance, Legal, Product, and Implementation to execute agreements and ensure smooth post-signing handoffs.
Pipeline management and forecasting skills, including maintaining accurate opportunity records and tracking deal progress, conversion rates, and revenue impact.
Must be based in the United States and authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Experience in healthcare, employee benefits, digital health, or another complex B2B environment with multiple decision-makers.
Experience selling to employers, benefits leaders, or HR teams.
Experience introducing new products to an established client base.

Responsibilities

Own the end-to-end upsell motion for new products, from deep-dive discovery through proposal, negotiation, and signed contract, in partnership with the CSM.
Develop and deliver solution narratives using product demonstrations, client journeys, ROI frameworks, and industry benchmarks.
Serve as a subject matter expert across Progyny’s expanded product suite, including its features, outcomes, guarantees, and competitive differentiation.
Translate client needs and pain points into tailored solution recommendations aligned with business goals.
Navigate pricing discussions, guarantees, objections, and contract terms.
Coordinate with Finance, Legal, Product, and Implementation to support deal execution.
Partner with CSMs to qualify opportunities, clarify context, and align product positioning with broader account strategy.
Preserve the CSM’s role as the trusted client advisor while owning the commercial sales process.
Lead structured post-contract handoffs, documenting client commitments, success metrics, and expectations.
Share thematic client insights to inform product development, enablement, and go-to-market strategy.
Monitor and report on pipeline health, conversion rates, deal velocity, and revenue impact.

Benefits

Paid family and parental leave.
Preconception, fertility, and family-building benefits, including egg freezing, IVF, and adoption support.
Family and pet care fund.
Menopause and midlife care.
Health, dental, vision, and life insurance options for employees and family.
Free in-person, virtual, and text-based mental health and wellness support.
Paid time off, including vacation, sick leave, personal days, and summer flex time.
Company equity.
Bonus program.
401(k) plan with company match.
On-demand legal and financial advice.
Learning and development programs and a mentorship program.
Company social events, including an annual volunteer day and donation matching.
Flex days (three days a week in the office) and onsite meals and snacks for employees reporting into the New York office.