Senior Manager, Commercial Operations and Deal Desk

Zenity•New York, NY

19h•$200,000 - $230,000

About The Position

Zenity is hiring a Senior Manager, Commercial Operations and Deal Desk to build commercial governance and support the company’s next phase of growth. The role owns pricing and discount guardrails, approval frameworks, deal structures, and quote-to-cash processes, enabling the business to move quickly while protecting margin, revenue quality, and risk. It is a strategic function rather than a contract-review queue, advising Sales leadership and shaping deals early. The position translates company strategy into an executable commercialization roadmap and aligns Sales, Partners, Customer Success, Finance, Product, and Legal on priorities and decisions. It develops repeatable pricing, packaging, licensing, channel, marketplace, renewal, expansion, and multi-year offers; improves the end-to-end path from quote through booking and billing; and partners with Legal and Finance on contracting standards, revenue recognition, forecasting, margin analysis, and reporting. The role also applies AI tools and automation to deal analysis, approvals, contract workflows, and reporting; enables sellers with playbooks, training, and self-service resources; and measures outcomes including deal cycle time, approval turnaround, discount discipline, forecast accuracy, and contract and booking quality. The expected base salary range is $200,000–$230,000, depending on experience, skills, and location. The role may also be eligible for equity and performance-based incentives.

Requirements

10+ years of experience in Deal Desk, Commercial Operations, Revenue Operations, or Sales Operations at a B2B SaaS company, including hands-on experience structuring complex enterprise deals.
Deep working knowledge of SaaS pricing, packaging, and contract structures, including multi-year, usage-based, and channel or marketplace deals.
Strong understanding of quote-to-cash, CPQ, CRM (Salesforce preferred), and revenue recognition fundamentals.
Demonstrated ability to build systems, processes, or relationships, including establishing approval frameworks, playbooks, or operating rhythms.
Ability to influence senior stakeholders across Sales, Finance, Legal, Product, and Customer Success without direct authority.
Strong analytical skills and comfort building business cases, margin models, and deal analyses.
Comfort operating in evolving, fast-moving environments, with sound judgment about when to hold the line and when to adapt.
Strong communication and collaboration skills.
Ownership mindset and accountability for outcomes, with proactive cross-team communication and openness to direct feedback.

Responsibilities

Design and own pricing and discounting guardrails, approval matrices, and escalation paths, evolving them as the business scales.
Advise Sales leadership on deal structure, packaging, and terms, shaping deals early to improve closing speed and establish appropriate precedents.
Translate company strategy into an executable pricing and packaging commercialization roadmap and drive delivery across relevant teams.
Align Sales, Partners, Customer Success, Finance, Product, and Legal, resolving trade-offs and driving company-wide decisions.
Work with Product and Finance to develop licensing, pricing, and packaging models, using deal data and market feedback to inform changes.
Own and streamline quote-to-cash processes from quote through booking and billing, improving cycle times, data integrity, and customer and seller experience.
Partner with Legal to establish standard terms, fallback positions, and contracting playbooks, escalating only genuine exceptions.
Partner with Finance on revenue recognition, forecasting inputs, margin analysis, and deal reporting.
Build commercial frameworks for channel and marketplace deals, renewals, expansions, and multi-year agreements.
Apply AI tools and automation to deal analysis, approval routing, contract workflows, and reporting.
Create playbooks, training, and self-service resources to help sellers structure and submit deals correctly.
Track deal cycle time, approval turnaround, discount discipline, forecast accuracy, and contract and booking quality, using insights to inform leadership decisions.