Senior Manager, Deal Desk

Construction Specialties•Lebanon, NJ

2d•$150,000 - $185,000

About The Position

The Senior Manager, Deal Desk leads commercial governance and cross-functional execution for complex, strategic, high-value, and non-standard opportunities, from deal structuring through approval, contracting, and implementation. The role is the central coordination point for pricing exceptions, discounts, rebates, strategic agreements, customer terms and conditions, and other commercial commitments requiring review across Sales, Finance, Legal, Business Units, Operations, and Commercial Operations. It establishes deal pathways, applies pricing and risk guardrails, improves cycle time, and ensures commercial decisions are documented, financially sound, operationally executable, and aligned with the company’s growth strategy. The position combines hands-on deal leadership with team management, process ownership, stakeholder influence, and continuous improvement. The role directly manages Deal Desk and commercial contracting professionals as assigned. Supervisory duties include setting priorities and performance expectations, assigning and reviewing work, coaching and developing employees, supporting hiring and onboarding, providing performance feedback, and fulfilling supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

Bachelor’s degree in Business, Finance, Economics, Law, Marketing, or a related field, or an equivalent combination of education and relevant experience.
Eight or more years of progressive experience in deal desk, commercial operations, pricing, contract management, finance, sales operations, or a related commercial function.
Three or more years of experience leading people, programs, or complex cross-functional workstreams.
Demonstrated experience structuring and evaluating complex commercial agreements, pricing arrangements, rebates, discounts, or strategic customer programs.
Experience partnering with Sales, Finance, Legal, Operations, and senior leaders to resolve commercial issues and obtain timely decisions.
Experience developing or improving governance, workflows, templates, approval matrices, reporting, performance metrics, or commercial systems.
Strong commercial and financial acumen, including the ability to balance growth, margin, customer value, execution risk, and long-term relationships.
Ability to analyze complex financial and contractual information and translate it into clear, fact-based recommendations.
Advanced negotiation, influence, facilitation, and stakeholder management skills.
Strong people leadership, coaching, prioritization, and accountability skills.
Excellent written and verbal communication, including contract redlines, executive summaries, and decision presentations.
Ability to lead through ambiguity, manage competing priorities, and maintain consistent standards in a deadline-driven environment.
High attention to detail and ability to identify broader business implications and recurring trends.
Integrity, sound judgment, confidentiality, ownership, and willingness to escalate material concerns.
Proficiency in Microsoft Word, Excel, PowerPoint, and enterprise commercial systems.

Nice To Haves

Experience with commercial construction, building products, manufacturing, distribution, healthcare contracting, or another project-based business with complex customer commitments.
Working knowledge of CRM, CPQ, contract lifecycle management, ERP, pricing, workflow, and business intelligence tools.
MBA, JD, finance credential, contracting certification, or comparable advanced commercial training.

Responsibilities

Lead the Deal Desk as the primary governance point for complex, strategic, high-value, or non-standard commercial opportunities.
Partner with Sales and account leaders to translate customer requirements into commercially viable deal structures balancing revenue growth, customer value, margin, risk, and operational feasibility.
Own review and coordination of pricing exceptions, discount requests, rebate arrangements, strategic customer agreements, non-standard commercial terms, and related commitments.
Partner with Finance, Pricing, and business leaders to evaluate price realization, margin, rebate exposure, return on investment, volume assumptions, and other deal economics.
Apply commercial guardrails, approval thresholds, and escalation paths, ensuring required stakeholders are engaged before commitments are communicated externally.
Provide executive approvers with recommendations summarizing business rationale, financial impact, material risks, alternatives, and approval conditions.
Lead commercial review of customer agreements and coordinate terms and conditions review with Legal, Finance, Operations, Information Security, Privacy, and other subject-matter experts as appropriate.
Coordinate customer redlines and negotiations with Sales and Legal, ensuring proposed positions align with approved business strategy, company policy, and operational capabilities.
Oversee approved templates, commercial playbooks, clause guidance, approval matrices, intake standards, and decision records.
Design and standardize Deal Desk intake, prioritization, review, approval, handoff, implementation, and record-retention workflows.
Use CRM, pricing, workflow, contracting, and reporting tools to improve deal-lifecycle visibility, data quality, cycle time, and consistency.
Define, monitor, and report Deal Desk metrics, including request volume, cycle time, approval aging, exception rates, price realization, margin impact, contract turnaround, and implementation quality.
Identify recurring exception patterns and lead continuous-improvement initiatives involving pricing policies, approval levels, standard offerings, systems, commercial programs, and cross-functional handoffs.
Lead, coach, and develop Deal Desk team members; establish clear roles, decision rights, workload priorities, service expectations, and performance accountability.
Set priorities and performance expectations for directly managed Deal Desk and commercial contracting professionals; assign and review work, support hiring and onboarding, provide feedback, and develop employees.