Senior Manager, Collaboration Services

Sysco

3d • Hybrid

About The Position

The Senior Manager, Microsoft Collaboration Services leads the strategy, governance, engineering, delivery, and ongoing improvement of Sysco’s Microsoft 365 collaboration platforms. The role manages collaboration engineers and administrators supporting Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 administration, Copilot enablement, and related technologies. It is responsible for keeping services scalable, secure, reliable, and aligned with Sysco’s global technology strategy, while promoting platform modernization, operational excellence, and user adoption. The position partners with Infrastructure, Security, Identity, Architecture, Digital Workplace, HR, Legal, and business stakeholders to support collaboration for colleagues worldwide.

The role establishes strategy and roadmaps, governance frameworks, standards, and operating procedures; develops a high-performing team; and oversees Microsoft 365 services, tenant administration, service health, platform updates, release management, and lifecycle processes. It also leads governance, compliance, security, global operations, service-level management, automation, and colleague experience improvements.

The Senior Manager leads collaboration platform integration for mergers, acquisitions, and divestitures, including migrations and modernization efforts. The position manages budgets, contracts, licensing, and vendors, and drives licensing optimization, investment planning, efficiency, and technology-spend improvements.

This is a hybrid position requiring on-site presence three to four days per week, with additional on-site days possible based on business needs. Travel is up to 25%.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 10 or more years of progressive IT experience supporting enterprise collaboration platforms.
• 5 or more years of leadership experience managing technical teams and technology services.
• Experience managing large-scale Microsoft 365 environments and collaboration platforms.
• Experience leading enterprise transformation, migration, or modernization initiatives.
• Experience managing technology budgets, vendors, and strategic technology roadmaps.
• Microsoft 365 administration skills.
• Microsoft Teams administration and governance skills.
• SharePoint Online architecture and administration skills.
• Exchange Online skills.
• OneDrive for Business skills.
• Microsoft Entra ID skills.
• Microsoft Purview skills.
• Microsoft Copilot skills.
• Power Platform skills.
• PowerShell automation skills.
• Identity and access management skills.
• Collaboration security and compliance skills.
• Information governance and records management skills.
• Platform lifecycle management skills.
• Applicants must be currently authorized to work in the United States.

Nice To Haves

• Master’s degree.
• Experience supporting global organizations.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Microsoft Teams Administrator Associate.
• Microsoft Information Protection and Compliance Certifications.
• Project Management Professional (PMP).
• ITIL Foundation or Advanced Certifications.

Responsibilities

• Lead the vision, strategy, and roadmap for Sysco’s Microsoft Collaboration Services portfolio.
• Develop and execute multi-year plans for collaboration, productivity, AI adoption, and digital workplace transformation.
• Establish governance frameworks, technology standards, operating procedures, and service strategies for Microsoft 365 collaboration platforms.
• Build, mentor, and develop a high-performing team of engineers and administrators.
• Partner with senior business and technology leaders to align collaboration capabilities with enterprise objectives.
• Drive innovation, automation, and continuous improvement across collaboration services.
• Provide leadership and operational oversight for Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft 365 Groups, Microsoft Copilot, Microsoft Purview collaboration capabilities, and Power Platform collaboration solutions.
• Oversee tenant administration, service health, platform updates, release management, and roadmap execution.
• Establish lifecycle management processes for Teams, SharePoint sites, Microsoft 365 Groups, and collaboration workspaces.
• Drive Microsoft 365 adoption and user experience improvements across the organization.
• Develop and maintain governance standards for SharePoint, Teams, OneDrive, and Microsoft 365 services.
• Partner with Security and Compliance teams to implement and maintain collaboration security controls.
• Establish controls for external collaboration, content management, retention, and information governance.
• Support Microsoft Copilot readiness by improving data governance, ownership accountability, and collaboration platform standards.
• Ensure compliance with corporate policies, legal requirements, and industry regulations.
• Lead global collaboration platform operations, focusing on availability, performance, and service excellence.
• Define and manage service-level objectives, operational metrics, and key performance indicators.
• Establish proactive monitoring, support processes, incident management, and problem resolution practices.
• Drive operational automation through Microsoft technologies and administrative tooling.
• Partner with support organizations to improve service quality and colleague experience.
• Lead collaboration platform integration activities for mergers, acquisitions, and divestitures.
• Oversee migrations involving Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 workloads.
• Drive collaboration platform modernization and technology consolidation efforts.
• Evaluate emerging technologies and recommend strategic investments that support business growth.
• Manage budgets, contracts, licensing, and vendor relationships within the collaboration services portfolio.
• Establish Microsoft 365 licensing governance and optimization programs.
• Identify opportunities to increase efficiency, reduce complexity, and optimize technology spend.
• Support business case development and investment planning activities.

Benefits

• Sysco provides information about colleague benefits at https://SyscoBenefits.com; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior