Senior Collaboration and Media Services Engineer

Stanford Health Care•Stanford, CA

8d•$65 - $86•Onsite

About The Position

The Senior Collaboration and Media Services Engineer supports Stanford Health Care’s Communication Technologies and shared-service infrastructure, ensuring services meet organizational objectives and customer needs. The position provides technical vision and leadership for user communications technologies and oversees communications systems and service programs. The engineer designs, implements, and manages audiovisual systems for projects such as new construction, meeting venues, educational meetings, corporate events, and live events. The role covers the full AV project lifecycle, from planning and design through installation, testing, and maintenance, and includes collaborating with cross-functional teams to deliver solutions tailored to client requirements. The engineer may also provide event support as needed. This position is based onsite at Stanford Health Care. It includes an on-call rotation for out-of-hours P1/P2 incidents, which may require responding at Stanford Health Care locations.

Requirements

Bachelor’s degree in a work-related field or discipline from an accredited college or university, or equivalent experience.
Five years of progressively responsible, directly related work experience.
Progressive team leadership experience, including supervising and coaching technical personnel and resolving customer relations issues.
Knowledge of the ITIL framework and Lean process improvement methodologies.
Exceptional analytical and problem-solving skills.
Ability to work across a broad range of technologies to deliver complex solutions.
Ability to coordinate multiple priorities in a dynamic environment.
Experience managing IT projects from design through implementation and post-go-live support.
Ability to explain complex technical issues to technicians and clients.
Ability to compose and present material to communicate difficult concepts and gain consensus.
Effective time management and a record of completing projects successfully and on time.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to coordinate project initiatives, meetings, and work activities across workgroups to achieve goals and strategic direction.
Ability to provide leadership and influence others.
Ability to interact effectively with internal and external service-delivery stakeholders and customers at all organizational levels.
Demonstrated mastery of portfolio-related Communication Technologies.
Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
Experience developing processes for knowledge sharing, collaboration, and workflow, and ensuring corrective actions are implemented to meet objectives.

Responsibilities

Support Collaboration Technologies services and solutions and ensure they meet or exceed published service-level metrics.
Participate in an on-call rotation to respond to P1/P2 incidents outside normal hours, including at Stanford Health Care locations when needed.
Create and maintain technical design, operational, and service documentation for Collaboration Technologies solutions.
Define, monitor, and report Communications Technologies service metrics.
Participate in developing innovative clinical and non-clinical IT solutions and work with management and IT teams to simplify solution architectures.
Communicate Collaboration Technologies information and concepts across groups and organizational levels, and gather business and functional requirements for service improvements.
Ensure clinical IT solution implementation and operations adhere to applicable IAW, HCAI, and other facility, county, and state regulations.
Model respectful customer-service behaviors and C-I-CARE practices with coworkers and customers.
Perform routine maintenance, system checks, and repairs of AV systems.
Diagnose and resolve AV hardware, software, and network integration issues.
Provide onsite technical support during live events, including conferences, concerts, or broadcasts.
Keep current with AV technologies, trends, and equipment and recommend solutions.
Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
Ensure system design and installation comply with industry standards and safety regulations.
Oversee and participate in AV equipment installation, including cabling, rack mounting, and system integration.
Configure and calibrate AV systems; set up and test video conferencing, streaming, and broadcasting systems, including signal flow and processing control.
Coordinate with clients, architects, contractors, and other stakeholders on project timelines, budgets, and technical requirements.
Manage multiple projects to timely completion and within scope.
Supervise AV technicians and installation crews, providing technical guidance and training as needed.
Lead and manage a Communication Technologies service team, coach and mentor staff, assess performance, and support professional development.
Develop processes for knowledge sharing, collaboration, and workflow, and ensure corrective actions are implemented when needed to meet objectives.