Senior Collaboration and Media Services Engineer

Stanford Health Care•Stanford, KY

9d•$65 - $86

About The Position

The Senior Collaboration and Media Services Engineer provides ongoing support for Stanford Health Care communication technologies and shared-service infrastructure. The role helps ensure services meet performance objectives and customer needs, provides technical vision and leadership, and contributes to developing and simplifying clinical and non-clinical IT solutions. It also designs, implements, and manages audiovisual systems for projects and events, overseeing AV work from planning and design through installation, testing, and maintenance. The engineer works with cross-functional teams and stakeholders to deliver reliable, high-quality solutions and may provide event support as needed. The position supports collaboration technology services, maintains technical and operational documentation, monitors and reports service metrics, gathers requirements for service improvements, and ensures applicable facility and regulatory requirements are met. It also performs AV system maintenance and troubleshooting, integrates AV systems with IT infrastructure, and provides on-site support for live events. Project duties include coordinating timelines, budgets, and technical requirements; managing multiple projects; and guiding AV technicians and installation crews.

Requirements

Bachelor’s degree in a work-related field or discipline from an accredited college or university, or equivalent experience.
Five years of progressively responsible and directly related work experience.
Progressive team leadership experience, including supervising and coaching technical personnel and resolving customer-relations issues.
Knowledge of the ITIL framework and Lean process-improvement methodologies.
Exceptional analytical and problem-solving skills.
Ability to work across a broad range of technologies to deliver complex solutions.
Ability to coordinate multiple priorities in a dynamic environment.
Experience managing IT projects from design through implementation and post-go-live support.
Ability to explain complex technical issues to technicians and clients.
Ability to compose and present material that communicates difficult concepts and builds consensus.
Effective time-management skills and a record of completing projects successfully and on time.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to coordinate project initiatives, meetings, and work activities across workgroups to achieve goals and strategic direction.
Ability to provide leadership and influence others.
Ability to effectively interact with internal and external service-delivery stakeholders and customers at all organizational levels.
Demonstrated mastery of portfolio-related Communication Technologies.
Experience leading and managing a Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional-development opportunities.
Experience developing processes for knowledge sharing, collaboration, and workflow, and ensuring corrective actions are implemented as needed.

Responsibilities

Support Collaboration Technologies services and solutions and ensure they meet or exceed published service-level metrics.
Participate in an on-call rotation for P1/P2 incidents outside regular hours, including responding at Stanford Health Care locations when necessary.
Create and maintain system design, technical, operational, and service documentation.
Define, monitor, and report Communications Technologies service metrics.
Contribute to innovative clinical and non-clinical IT solutions and work with management and IT teams to simplify solution architectures.
Communicate Collaboration Technologies information and concepts across groups and organizational levels.
Gather functional and business requirements for Collaboration Technologies service improvements.
Ensure implementations and operations comply with IAW, HCAI, and other applicable facility, county, and state regulations.
Treat coworkers and customers with respect and model C-I-CARE customer-service behaviors.
Perform routine maintenance, system checks, and repairs on AV systems.
Diagnose and resolve hardware, software, and network-integration issues.
Provide on-site technical support during live events, including conferences, concerts, or broadcasts.
Stay informed about AV technologies, trends, and equipment and recommend solutions.
Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
Ensure compliance with industry standards and safety regulations during AV system design and installation.
Oversee and participate in installing AV equipment, including cabling, rack-mounting, and system integration.
Configure and calibrate AV systems, and set up and test video-conferencing, streaming, and broadcasting systems.
Coordinate with clients, architects, contractors, and other stakeholders on project timelines, budgets, and technical requirements.
Manage multiple projects to ensure timely completion and adherence to scope.
Supervise AV technicians and installation crews, providing technical guidance and training as needed.