Senior Manager, Microsoft 365 Messaging & Collaboration
About The Position
The Senior Manager, Microsoft 365 Messaging & Collaboration is the operational owner of the enterprise email platform, supporting all users through a 24x5 global support model. The role leads Messaging operations across U.S. and India locations and oversees employees, contractors, and vendor partner resources. This position is responsible for the day-to-day health of Exchange Online, on-premises Exchange, email gateways, and Outlook client services. It manages service processes and performance, partners with Information Security and Compliance on email security, leads platform projects and migrations, and ensures operational documentation and disaster recovery plans are maintained and tested. The Senior Manager develops the team, manages supplier relationships, contributes to budget and project planning, establishes service goals and metrics, and presents operational and engineering reviews to senior leadership. The role also champions policies, standards, licensing, and capacity governance across the messaging and collaboration estate.
Requirements
- Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent work experience.
- 7–10 years of relevant work experience.
- 4+ years of experience providing day-to-day oversight or supervision to technical employees and/or vendor partner resources.
- 5–7+ years of broad technical experience, with proven expertise in a majority of email messaging, networks, operating systems (Windows, Linux, Hybrid Cloud), virtualization software, middleware, and related base-build infrastructure and software.
- Experience and subject matter expertise in the Microsoft 365 environment, as well as platform-related experience.
- 4+ years of experience and proven success identifying and implementing improvements to configurations, procedures, and processes to increase availability, capability, and efficiency.
Nice To Haves
- 5+ years of hands-on experience administering or engineering Microsoft 365 in an enterprise environment, with depth in Exchange Online and Exchange Server and working knowledge of SharePoint Online, OneDrive, and Teams.
- Experience leading enterprise messaging or collaboration operations, including incident and escalation management, change control, and SLA accountability.
- Strong knowledge of Microsoft Entra ID / Active Directory, Windows Server, DNS, and hybrid or public cloud infrastructure.
- Working knowledge of email security and authentication controls, including SPF, DKIM, DMARC, Defender for Office 365, and email security gateways such as Cisco Secure Email.
- Familiarity with PowerShell scripting and automation.
Responsibilities
- Provide oversight and leadership to the Messaging operations team, delegating work to employees, contractors, and vendor partner resources across U.S. and India locations.
- Own the day-to-day operational health of Exchange Online, on-premises Exchange, email gateways, and Outlook client services.
- Manage incident, problem, change, and request processes; ensure SLA performance, quality escalation handling, and executive-level incident communication.
- Administer a sustainable 24x7 on-call rotation with predictable coverage and cooldown periods across onshore and offshore staff.
- Partner with Information Security and Compliance on email security controls, including filtering, anti-spoofing, Safe Links and Safe Attachments, encryption, quarantine, and archiving.
- Lead technical delivery of platform projects and migrations, coordinating scope, resourcing, and timelines with project management partners.
- Participate in change management to approve technology and service changes while balancing business needs, impact, and risk.
- Keep disaster recovery plans, runbooks, break/fix documentation, and monitoring procedures current, tested, and audit-ready.
- Develop and maintain a high-performing team through hiring, coaching, skills assessment, cross-training, succession planning, and performance management.
- Manage vendor and supplier relationships, including escalations, roadmap reviews, and invoice and service validation.
- Contribute to budget and project planning with estimates of work, resources, scope, and cost; identify and act on automation and efficiency opportunities.
- Establish technology and service goals, reporting, and metrics; present operational and engineering reviews to senior leadership.
- Champion policies, standards, licensing, and capacity governance across the messaging and collaboration estate.
Benefits
- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance
- Variable pay in the form of bonus, commissions, and/or long-term incentives, depending on the role
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
