Sr. Mgr. Client Dev & Experience, NY
About The Position
As Senior Manager, Client Development and Experience for NYC, you will strategically lead implementation of the Maison’s client strategy across the region. You will use deep local client knowledge to adapt and deploy corporate initiatives, roll out loyalty and CRM programs, and enhance a service-oriented boutique environment. The role aims to drive exceptional client development, experience, and satisfaction in close collaboration with corporate and local teams. The ideal candidate has a bachelor’s degree and a proven track record creating and implementing client strategies in luxury retail. They can align with local teams to maintain consistency with Maison strategy, roll out corporate loyalty programs and regional strategies, adapt Maison client strategy to a specific market, and implement CRM initiatives while analyzing business impact. Strong collaboration skills are needed, particularly when working with corporate CRM teams to understand databases and identify opportunities. Van Cleef & Arpels describes itself as a High Jewelry Maison with a strong heritage and an enchanting, creative environment. The company highlights expertise, career development, training on its history, know-how, and creations, and its commitment to diversity and inclusion. Applicants must have valid U.S. work authorization. The role is bonus eligible, and Richemont offers a generous compensation and benefits package for eligible employees. Salary range: $135,000–$145,000.
Requirements
- Bachelor’s degree.
- Proven track record of creating and implementing client strategies in a luxury retail environment.
- Experience aligning with local teams to ensure consistency with Maison strategy.
- Proficiency in rolling out corporate loyalty programs and regional strategies.
- Ability to implement and adapt Maison client strategy within a specific market.
- Experience rolling out CRM initiatives and analyzing their business impact.
- Strong collaboration skills, particularly with corporate CRM teams to understand databases and identify opportunities.
- Valid work authorization for employment in the USA.
Responsibilities
- Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
- Build and implement store-specific client development strategies, define KPIs, and monitor performance.
- Ensure and supervise qualitative client data collection and effective client assignment across all touchpoints.
- Lead deployment and adaptation of client activation and clienteling programs and tools within the region.
- Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
- Manage and orchestrate local clienteling opportunities, including bespoke experiences and gifting campaigns.
- Oversee client experience initiatives, from F&B selection to VIP treatment coordination, ensuring Maison standards.
- Monitor client satisfaction metrics and collaborate with training to address pain points and share best practices.
- Animate the local client community and facilitate ongoing engagement with boutique staff.
Benefits
- Generous compensation and benefits package for eligible employees.
- Bonus eligible.
- Employee career development.
- Training on the Maison’s history, know-how, and creations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
