Sr. Mgr. Client Dev & Experience, NY

Richemont • New York, NY

8d

About The Position

Van Cleef & Arpels is seeking a Senior Manager, Client Development and Experience to lead implementation of the Maison’s client strategy across the region. The role uses local client knowledge to adapt and deploy corporate initiatives, roll out loyalty and CRM programs, and foster a service-oriented boutique environment that supports client development, experience, and satisfaction. The position works closely with corporate and local teams.

The role develops client portfolio insights and store-specific strategies, oversees data collection and client assignment, and leads client activation and clienteling programs. It also supports boutique sales teams, coordinates local clienteling opportunities and VIP experiences, monitors satisfaction, and helps animate the local client community.

Applicants must have valid work authorization for employment in the USA. The role is bonus eligible, with a stated salary range of $135,000–$145,000.

Requirements

• Bachelor’s degree.
• Proven track record of creating and implementing client strategies in a luxury retail environment.
• Experience aligning with local teams to ensure consistency with Maison strategy.
• Proficiency in rolling out corporate loyalty programs and regional strategies.
• Ability to implement and adapt Maison client strategy within a specific market.
• Experience rolling out CRM initiatives and analyzing their business impact.
• Strong collaboration skills, particularly with corporate CRM teams, to understand databases and identify opportunities.
• Valid work authorization for employment in the USA.

Responsibilities

• Develop and analyze local client portfolio data to identify growth opportunities and inform strategic action plans.
• Build and implement store-specific client development strategies, define KPIs, and monitor performance.
• Ensure and supervise qualitative client data collection and effective client assignment across all touchpoints.
• Lead the deployment and adaptation of client activation and clienteling programs and tools within the region.
• Coach and support boutique sales teams in implementing clienteling strategies and enhancing client outreach.
• Manage and orchestrate local clienteling opportunities, including bespoke experiences and gifting campaigns.
• Oversee client experience initiatives, including F&B selection and VIP treatment coordination, ensuring Maison standards.
• Monitor client satisfaction metrics and collaborate with training to address pain points and share best practices.
• Animate the local client community and facilitate ongoing engagement with boutique staff.

Benefits

• Generous compensation and benefits package for eligible employees.
• Bonus eligible.
• Employee career development and training on the Maison’s history, know-how, and creations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager