Senior Manager, Business Transformation Change Management

Charles Schwab Inc.•Westlake, TX

3d•$112,300 - $185,000•Onsite

About The Position

The Transformation Management Office (TMO) at Schwab accelerates large, cross-enterprise transformations, partnering across the firm to identify and prioritize opportunities, implement transformation programs, and evolve skillsets and mindsets. The TMO is seeking an individual contributor to define and execute change management approaches for transformation initiatives, scale change management capabilities across partner organizations and teams, and contribute to the culture and operating practices of the TMO. Initiatives may focus on employee readiness for integrations and acquisitions, implementing cross-functional capabilities that improve scale and efficiency, and modernizing Schwab’s operations. The role partners with TMO leaders and business stakeholders to develop change strategies, plans, readiness materials, and communications; coordinate execution and handoffs; build understanding of business areas and change impacts; and mobilize stakeholders and teams. It also develops reusable change frameworks, tools, and practices; maintains integrated change roadmaps and calendars; monitors readiness and adoption; aligns change efforts across initiatives; and supports broader TMO priorities as needs evolve. The position is expected to work on site in the specified location(s). Applicants must be authorized to work in the United States full-time without employer sponsorship.

Requirements

At least 8 years of professional experience, including at least 6 years leading change management and strategic communications for large-scale, multi-year initiatives.
2–3 years of experience in a transformation-related discipline, such as strategy, product management, consulting, or project/program management.
Demonstrated experience engaging and influencing senior executives and leadership teams.
Strong executive presence and exceptional verbal, written, and visual communication skills.
Ability to independently lead complex change programs, assess impacts to people and processes, and measure readiness, adoption, and outcomes.
Ability to analyze complex problems, prioritize impactful work, mobilize stakeholders, and influence progress without direct authority.
Strong facilitation, relationship-building, collaboration, and stakeholder-alignment skills.
Adaptability, self-direction, reliable execution, and effectiveness in ambiguity and a fast-paced environment.
Must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Prior experience within the financial services industry.

Responsibilities

Develop comprehensive change management strategies, plans, and readiness materials that support transformation objectives and address issues, risks, and opportunities.
Partner with TMO leaders and business stakeholders to define the change approach, design actionable plans, coordinate execution, and facilitate effective handoffs.
Build a deep understanding of supported business areas, including priorities, operating environments, stakeholders, and change impacts.
Rapidly engage stakeholders, clarify scope and outcomes, establish ways of working, and launch new bodies of work.
Develop reusable change management frameworks, tools, and best practices, and help sponsors, initiative leads, and teams build compelling cases for change.
Create and maintain integrated change roadmaps, calendars, and plans across transformation efforts, capturing insights on stakeholder readiness, response, and adoption.
Deliver clear communications, strengthen engagement, and address stakeholder needs throughout transformation, including vision alignment, sustained momentum, and field readiness.
Share practical change and transformation best practices and lessons across initiatives, and support broader transformation communications.
Coordinate change efforts with TMO leaders and team members, manage interdependencies, and create a cohesive experience across related initiatives.
Contribute to an inclusive, collaborative, high-performing TMO culture and help establish effective team norms, processes, and ways of working.
Provide flexible, high-impact support across the TMO portfolio as business needs and priorities evolve.