Senior Manager: Area Spas & Fitness

Vail Resorts•Vail, CO

16d•$90,000 - $110,000•Onsite

About The Position

The Senior Manager: Area Spas & Fitness leads spa, fitness, wellness, and retail operations at The Arrabelle at Vail Square and The Lodge at Vail. The role is accountable for guest and employee experience, financial and operational performance, service quality, safety, staffing, facility standards, and business growth across both locations. The position develops and executes operating strategies to improve revenue, profitability, labor productivity, retail performance, and guest satisfaction. It also identifies opportunities to align processes, share resources, and create greater consistency and efficiency between the two spa operations. This is a hands-on leadership role requiring business acumen, sound judgment, learning agility, and the ability to balance the distinct needs of two luxury resort spa operations while developing high-performing teams and productive cross-functional relationships. The role is year-round and full-time, based onsite with regular presence across both assigned properties. The expected pay range is $90,000–$110,000 plus an annual bonus.

Requirements

Demonstrated financial acumen, including budgeting, forecasting, labor management, expense control, revenue generation, and accountability for business results.
Demonstrated ability to lead and develop employees across multiple teams or operating locations.
Strong understanding of luxury guest service, spa operations, retail merchandising, and wellness programming.
Ability to interpret financial and operational data and translate findings into measurable action plans.
Ability to establish priorities, manage competing demands, and maintain attention to detail in a seasonal resort environment.
Strong communication, relationship-building, influencing, and problem-solving skills.
Ability to collaborate effectively within a matrixed organization and across property and corporate functions.
Proficiency with Microsoft Office applications and ability to learn relevant spa, scheduling, purchasing, and financial systems.
Ability to speak, read, and write English professionally.
Ability to work onsite and maintain schedule flexibility based on business and guest-service needs.
Bachelor’s degree in hospitality management, business administration, wellness management, recreation, or a related field, or equivalent relevant work experience.
Progressive leadership experience in spa, wellness, luxury hospitality, resort operations, fitness, or a related service environment.
Experience managing employees, operating budgets, labor, revenue, and guest-service performance.
Any license required to personally perform regulated spa or wellness services must be current and valid.

Nice To Haves

Multi-property, multi-unit, or area leadership experience.
Luxury hotel, resort, or destination-spa experience.
Experience overseeing spa retail, treatment operations, fitness programming, or wellness-related business development.
Relevant spa, wellness, fitness, hospitality, or management certifications, where applicable.

Responsibilities

Provide strategic and operational leadership for spa, fitness, wellness, and retail operations at both assigned properties.
Own operating and financial performance, including revenue, profitability, labor, operating expenses, retail sales, and productivity.
Develop and execute annual business plans, budgets, forecasts, staffing plans, and operating priorities.
Analyze financial and operational results, identify performance gaps, and implement improvements to revenue, profitability, service, and efficiency.
Establish and maintain luxury service standards, operating procedures, and quality expectations across both properties.
Recruit, hire, train, schedule, coach, manage performance, and develop spa and fitness leaders and team members.
Build staffing models that align employee coverage with demand while supporting service quality and financial objectives.
Develop strategies to recruit and retain qualified therapists, estheticians, fitness professionals, and support staff.
Identify and implement shared staffing, services, resources, and operating practices between the locations when beneficial to business performance or guest experience.
Oversee treatment programming, fitness offerings, retail merchandising, inventory management, scheduling, reservations, and related operating systems.
Develop and execute strategies to increase treatment utilization, retail sales, guest capture, repeat visitation, and ancillary revenue.
Partner with Sales, Marketing, Revenue Management, Finance, and Resort Operations on promotions, packages, partnerships, wellness programming, and group opportunities.
Monitor guest feedback, service results, and operating metrics; lead service recovery and continuous improvement.
Partner with Engineering and property leadership to maintain spa and fitness facilities, equipment, and guest-facing spaces.
Identify capital and facility needs and support planning, prioritization, budgeting, and execution of approved projects.
Ensure compliance with company policies and applicable health, safety, sanitation, licensing, and operational requirements.
Build strong working relationships with property leaders and cross-functional partners at each resort.
Demonstrate and reinforce Vail Resorts’ values through leadership decisions, employee interactions, and guest service.
Maintain high ethical and professional standards and serve as a positive example for the team.
Perform other duties as assigned.

Benefits

Free employee ski passes and employee-discounted lift tickets for friends and family; free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) Retirement Plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
Health, medical, dental, and vision insurance plans for eligible seasonal employees after 500 hours worked.
Free ski passes for dependents.
Critical Illness and Accident plans.
Annual bonus.