Senior Manager, AMS Deal Desk

Zscaler•San Jose, WA

4d•$150,500 - $215,000

About The Position

Zscaler is seeking a Senior Manager of AMS Deal Desk to guide Sales and Sales Leadership through the execution of high-value, complex deals. This role is part of the global Sales and Go-to-Market operations team and partners with teams across the company to support customer outcomes and profitable deal execution. The position is hybrid or remote and reports to the Director of Deal Desk in the WW GTM Operations department. The Senior Manager will lead and develop a high-performing team of Deal Managers, establish subject-matter expertise on premier opportunities, and improve the processes and playbooks that help the organization scale. The role requires strong deal judgment, effective collaboration, and a focus on operational efficiency, governance, and customer needs.

Requirements

At least 7 years of experience leading a Deal Desk team, preferably in the high-tech industry.
Proficiency with Salesforce.com, SFDC CPQ, Microsoft, Google Suite, and Tableau.
Effective communication skills, including the ability to explain complex deal structures in an understandable format.
Ability to adapt creatively and successfully to constant change in a fast-paced, team-oriented sales environment.
Analytical skills, critical thinking, and effective decision-making.
A can-do attitude, willingness to take a hands-on approach, and ability to lead by example.
Demonstrated curiosity about AI tools and a history of integrating new technologies to enhance workflows and problem-solving.

Nice To Haves

Strong AI fluency, including use of coding assistants, LLMs, and Generative AI tools to accelerate troubleshooting, solution design, automation, and customer problem-solving, with sound technical judgment to validate outputs.
Bachelor’s degree in Business Administration, Finance, or a related field.
Experience scaling a Deal Desk organization.

Responsibilities

Partner with Sales and Sales Leadership to structure non-standard, high-value, complex, and profitable deals.
Uphold pricing policies, revenue recognition standards, and corporate governance best practices.
Collaborate with Sales, Legal, Finance, Product, and Operations to remove operational bottlenecks and obtain complete deal approvals.
Develop and enhance team playbooks, optimize processes, and reduce operational friction to support growth and scale.
Lead, mentor, and empower a high-performing team of Deal Managers to establish subject-matter expertise on premier opportunities and ensure successful execution.