Senior Manager, AMS Deal Desk

Zscaler•San Jose, CA

4d•$150,500 - $215,000

About The Position

Zscaler is seeking a Senior Manager of AMS Deal Desk to guide Sales and Sales Leadership in executing high-value, complex deals. The position is part of the WW GTM Operations department and reports to the Director of Deal Desk. It is described as hybrid or remote. The role partners with Sales to structure non-standard, high-value, profitable deals while upholding pricing policies, revenue recognition standards, and corporate governance practices. It collaborates across Sales, Legal, Finance, Product, and Operations to secure deal approvals and reduce operational bottlenecks. The Senior Manager also develops team playbooks, optimizes processes, and leads and mentors Deal Managers to support successful execution and organizational growth. Zscaler describes its mission as helping customers become more agile, efficient, resilient, and secure through its Zero Trust Exchange platform. The company emphasizes ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. The role calls for an owner-minded, customer-focused, collaborative problem-solver who can combine strategic thinking with hands-on execution and adapt in a fast-paced sales environment.

Requirements

At least 7 years of experience leading a Deal Desk team, preferably in the high-tech industry.
Proficiency with Salesforce.com, SFDC CPQ, Microsoft, Google Suite, and Tableau.
Effective communication skills, including the ability to explain complex deal structures in a digestible format.
Ability to adapt creatively and successfully in a fast-paced, team-oriented sales environment with constant change.
Analytical skills, critical thinking, effective decision-making, and a willingness to lead by example and take a hands-on approach.
Curiosity about AI tools and a demonstrated history of integrating new technologies to improve daily workflows and augment problem-solving.

Nice To Haves

Strong AI fluency, including use of coding assistants, LLMs, and generative AI tools for troubleshooting, solution design, automation, and customer problem-solving, with sound technical judgment to validate outputs.
Bachelor’s degree in Business Administration, Finance, or a related field.
Experience scaling a Deal Desk organization.

Responsibilities

Partner with Sales and Sales Leadership to structure non-standard, high-value, complex, and profitable deals.
Uphold pricing policies, revenue recognition standards, and corporate governance best practices.
Collaborate with Sales, Legal, Finance, Product, and Operations to remove operational bottlenecks and obtain complete deal approvals.
Develop and enhance team playbooks, optimize processes, and reduce operational friction to support growth and scale.
Lead, mentor, and empower a high-performing team of Deal Managers, developing subject-matter expertise on premier opportunities and ensuring successful execution.