Senior Manager, Ad Tech Solutions

Jellyfish•New York, NY

8d•$85,000 - $105,000•Hybrid

About The Position

As a Senior Manager, Ad Tech Solutions, you will support the Partnership team as a platform specialist across DV360, CM360, and SA360. You will resolve client platform questions submitted through the ticketing system, onboard and support Google Marketing Platform (GMP) clients, build strong client relationships, and provide best-in-class service while meeting ticket SLAs and following best practices. For complex client engagements, you will provide consultative, tailored recommendations with broader business implications and encourage GMP product adoption. The role also involves client-facing platform demonstrations, product audits and scorecards, account setup tasks, training junior team members, and close collaboration with Partnership Account Management. Jellyfish emphasizes relevant skills, expertise, and behavioral attributes over years of experience and traditional degrees.

Requirements

Expert platform knowledge of DV360, SA360, CM360, and GA4, including maintaining relevant certifications.
Ability to prioritize and manage time to resolve tickets within SLAs.
Strong communication skills to understand client challenges and explain solutions effectively and concisely.
Client-facing ability, with a solution-oriented approach and awareness of client challenges.
Ability to work independently and collaboratively, and to take accountability for timely completion of assigned work.
Ability to contribute to a collaborative, high-performing work environment.

Responsibilities

Resolve platform questions across CM360, DV360, and SA360, from user access, creative approvals, and spend issues to more complex integrated-product questions.
Lead client platform demonstrations, explaining GMP functionality, implementation approaches, and business benefits.
Complete scorecards and basic audits for GMP products and communicate the value of adopted features.
Complete account-build tasks for platform onboarding and implementation, including advertiser creation, linking, and floodlight or audience creation.
Provide guidance and training to junior team members as needed.
Collaborate with the Partnership Account Management team to recommend ways for clients to increase GMP product adoption.
Attend client calls as the product liaison, communicating product solutions and value-added opportunities related to GMP technology.
Respond to and resolve tickets in accordance with best practices and service-level agreements.
Maintain platform certifications across DV360, SA360, CM360, and GA4 in alignment with Jellyfish requirements.