Senior Manager, Account Management - Global PSF

GLG•Austin, TX

7d•$82,500 - $125,000•Onsite

About The Position

The Senior Manager, Account Management, Professional Services Firms (PSF), will lead growth across a portfolio of GLG Professional Services Firms accounts, focusing on expansion in the Americas. The role is based in GLG’s New York, NY office and reports to the VP, Sales for the book. GLG’s PSF practice serves major strategy consulting firms, PR firms, ad agencies, and boutique advisories by providing access to expertise that strengthens client recommendations and domain knowledge. The Senior Manager is responsible for segment revenue growth, user and logo acquisition and retention, and continual improvement of commercial and account management practices. The role serves as a key channel for client feedback to inform service enhancements and collaborates with Client Service, Compliance, Legal, Finance, Technology, and other colleagues to implement and promote GLG’s value proposition. The position owns a portfolio totaling approximately $5M+ in annual revenue, including client renewals, relationship development, account planning, and product adoption. The role requires regular engagement with senior decision makers, including in-person client meetings and team trainings or optimizations. Key performance measures include revenue targets, strong account management practices and client relationships, growth in active users and advocates, and adoption of new products and systems. Candidates should be comfortable articulating the value of GLG’s services by phone and in person.

Requirements

3–5 years of account management or sales experience; experience selling to consulting firms, private equity, or hedge funds is ideal.
Demonstrated ability to build strong, lasting relationships with key decision makers in client firms.
Proven track record of data-driven account management and decision making.
Results-oriented focus and a track record of business growth or turnaround.
Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
Experience working in a metrics-driven, entrepreneurial, and challenging environment.
Passion for problem-solving and delighting clients.
Prior success in global and cross-functional collaboration.
Ability to work independently and be self-motivated.
Strong passion for persuasion, especially on complicated and intellectually challenging issues.
Superior verbal and written communication skills.
Demonstrated ability to read and understand people.
Highest level of integrity and professionalism.
Creative and entrepreneurial mindset, with interest in helping build a business and being compensated according to performance.
Demonstrated ability and initiative to handle increasing responsibility over time.
Understanding of professional services firms, financial services, or corporate clients.
Interest in working across industries, including energy, consumer, healthcare, technology, and financial services.
Comfort articulating the value of GLG’s services over the phone and in person.

Nice To Haves

Account management or sales experience selling into consulting firms, private equity, or hedge funds.

Responsibilities

Own revenue growth for a portfolio of Americas accounts totaling approximately $5M+ in annual revenue.
Own client renewals across the account portfolio.
Manage senior client stakeholders and build relationships across business and procurement functions.
Drive user engagement and growth across client tenure levels, including Partners, Managers, and Associates.
Conduct regular in-person client meetings and client team trainings and optimizations.
Develop account plans and growth objectives, partnering with client service team leaders to achieve them.
Drive required client communications, reporting, and deliverables, including statements and QBRs.
Partner with Client Service team members on account needs, updates, and problem solving.
Identify and effectively pursue cross-sell and upsell opportunities across GLG’s product suite.
Collaborate with sales, marketing, legal, compliance, finance, and technology colleagues to develop solutions to complex business issues.
Communicate GLG’s mission, vision, strategy, and premium value proposition.
Represent the core values underpinning GLG’s culture.
Provide client feedback to inform service enhancements and adjustments.
Build and implement account management strategies to retain existing users and develop new client advocates.
Help drive revenue targets, account management practices, client relationships, active-user and advocate growth, and adoption of new products and systems.

Benefits

Comprehensive medical, dental, and vision coverage effective on the first day of employment.
Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
401(k) and Roth 401(k) plans with an employer match, subject to annual limits and vesting.
Tuition reimbursement for eligible courses, including language skills courses.
Paid parental leave.
Adoption and surrogacy reimbursement.
Wellbeing support through the Calm app, Maven, and EAP.
Free long-term therapy and counselling assistance through Pathways.
Other work perks and benefits may be available based on final job location.
Certain roles may be eligible for incentive compensation.