Senior Manager, Account Management - Global PSF

GLG • New York, NY

7d • $82,500 - $125,000 • Onsite

About The Position

The Senior Manager, Account Management, Professional Services Firms (PSF), will lead growth across a portfolio of accounts in GLG’s Professional Services Firms business, focusing on expansion in the Americas. The role is based in GLG’s New York, NY office. The PSF practice serves major strategy consulting firms, PR firms, advertising agencies, and boutique advisory firms, helping them improve client recommendations and expand their domain knowledge through access to expertise.

Reporting to the VP, Sales for the book, the Senior Manager is responsible for segment revenue growth, user and logo acquisition and retention, and continuous improvement of commercial and account management practices. The role also channels client feedback into service enhancements and works with leaders across Client Service, Compliance, Legal, Finance, and Technology to implement, refine, and promote GLG’s value proposition.

The Senior Manager develops and implements account strategies to retain existing users and create new client advocates, engaging regularly with senior decision makers to identify opportunities for collaboration. The portfolio is approximately $5M or more in annual revenue. Success is measured by revenue targets, strong account management practices and client relationships, growth in active users and advocates, and adoption of new products and systems. Candidates should be comfortable articulating the value of GLG’s services by phone and in person.

Requirements

• 3–5 years of account management or sales experience.
• Demonstrated ability to build strong, lasting relationships with key decision makers in client firms.
• Proven track record of data-driven account management and decision making.
• Results-oriented approach and a track record of business growth or turnaround.
• Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
• Experience in a metrics-driven, entrepreneurial, and challenging environment.
• Passion for problem solving and delighting clients.
• Success collaborating globally and cross-functionally.
• Ability to work independently and be self-motivated.
• Strong persuasion skills, particularly on complicated and intellectually challenging issues.
• Superior verbal and written communication skills.
• Ability to read and understand people.
• High level of integrity and professionalism.
• Creative and entrepreneurial mindset, with interest in helping build a business and being compensated according to performance.
• Ability and initiative to take on increasing responsibility over time.
• Comfort articulating the value of GLG’s services over the phone and in person.

Nice To Haves

• Account management or sales experience selling to consulting firms, private equity, or hedge funds.
• Understanding of professional services firms, financial services, or corporate clients.
• Interest in working across industries, including energy, consumer, healthcare, technology, and financial services.

Responsibilities

• Own revenue growth for a portfolio of Americas accounts totaling approximately $5M or more in annual revenue.
• Own client renewals across the assigned book of accounts.
• Manage senior client stakeholders and build relationships across business and procurement functions.
• Drive user engagement and growth across client tenure levels, including Partners, Managers, and Associates.
• Conduct regular in-person client meetings and client team trainings and optimizations.
• Develop account plans and growth objectives, partnering with client service team leaders to achieve them.
• Drive required client communications, reporting, and deliverables, including statements and QBRs.
• Partner with Client Service team members on account needs, updates, and problem solving.
• Identify and effectively pursue cross-selling and upselling opportunities across GLG’s product suite.
• Collaborate with internal sales, marketing, legal, compliance, finance, and technology colleagues to develop solutions to complex business issues.
• Communicate GLG’s mission, vision, strategy, and premium value proposition.
• Represent the core values that underpin GLG’s culture.
• Use client feedback to inform service enhancements and adjustments.
• Drive user and logo acquisition and retention, continuous improvement of commercial practices, and adoption of new products and systems.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with employer match, subject to annual limits and vesting.
• Tuition reimbursement for eligible courses, including language skills courses.
• Paid parental leave.
• Adoption and surrogacy reimbursement.
• Wellbeing support through the Calm app, Maven, and EAP, plus long-term therapy and counselling assistance through Pathways.
• Other work perks and benefits may be available based on final job location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed