Director, Account Management - Global PSF

GLG • Boston, MA

19h • $116,500 - $160,000 • Onsite

About The Position

The Director, Account Management, Professional Services Firms (PSF), will lead growth of a portfolio of strategic, complex accounts in GLG’s Professional Services Firms business, with a focus on expansion in the Americas. The portfolio totals approximately $8M or more in annual revenue. The role is based in the New York, NY office, or in Austin or Boston.

GLG’s PSF practice serves major strategy consulting firms, PR firms, advertising agencies, and boutique advisories. The Director is responsible for revenue growth, user and logo acquisition and retention, and continuous improvement of commercial and account management practices. The position also channels client feedback to inform service enhancements and collaborates with leaders across Client Service, Compliance, Legal, Finance, and Technology to implement and communicate GLG’s value proposition.

Reporting to the VP, Sales for the book, the Director serves as that person’s deputy and as a resource and advisor to teammates. The role helps shape and carry out account management strategies by retaining existing users, developing new client advocates, and engaging senior decision makers to identify opportunities for collaboration. Success is measured by revenue performance, account management practices, team leadership, client relationships, growth in active users and advocates, and adoption of new products and systems. Candidates should be comfortable communicating the value of GLG’s services by phone and in person.

Requirements

• 5–7 years of account management or sales experience; ideally selling to consulting firms, private equity, or hedge funds.
• Demonstrated ability to build strong, lasting relationships with key decision makers at client firms.
• Proven ability to use data in account management and decision-making.
• Results-oriented track record of business growth or turnaround.
• Proven ability to coach and develop talent.
• Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
• Experience in a metrics-driven, entrepreneurial, and challenging environment.
• Passion for problem-solving and delighting clients.
• Prior success collaborating globally and cross-functionally.
• Ability to work independently and be self-motivated.
• Strong interest and ability in persuading others on complicated, intellectually challenging issues.
• Superior verbal and written communication skills.
• Demonstrated ability to read and understand people.
• Highest level of integrity and professionalism.
• Creative, entrepreneurial mindset and interest in helping build a business and being compensated according to performance.
• Demonstrated initiative and ability to handle increasing responsibility over time.
• Understanding of professional services firms, financial services, or corporate clients.
• Interest in working across industries, including energy, consumer, healthcare, technology, and financial services.
• Comfort articulating the value of GLG’s services over the phone and in person.

Nice To Haves

• Sales or account management experience selling to consulting firms, private equity, or hedge funds.

Responsibilities

• Drive revenue growth within a portfolio of strategic, complex Americas accounts totaling approximately $8M or more annually.
• Serve as deputy to the VP, Sales and as a resource and advisor to teammates.
• Own client renewals across the portfolio.
• Manage senior client stakeholders and build relationships across business and procurement functions.
• Grow user engagement among Partners, Managers, and Associates at all client tenure levels.
• Conduct regular in-person client meetings and client team trainings and optimizations.
• Develop account plans and growth objectives, partnering with client service team leaders to achieve them.
• Provide required client communications, reporting, and deliverables, including statements and QBRs.
• Partner with Client Service team members on account needs, updates, and problem-solving.
• Identify and effectively pursue cross-selling and upselling opportunities across GLG’s product suite.
• Collaborate with sales, marketing, legal, compliance, finance, and technology colleagues to solve complex business issues.
• Communicate GLG’s mission, vision, strategy, and premium value proposition.
• Represent the core values that underpin GLG’s culture.
• Drive user and logo acquisition and retention, and improve commercial and account management practices.
• Convey client feedback to inform service enhancements and adjustments.
• Help retain existing users and develop new advocates through engagement with senior decision makers.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match, subject to annual limits and vesting.
• Tuition reimbursement for eligible courses, including language skills courses.
• Paid parental leave.
• Adoption and surrogacy reimbursement.
• Wellbeing support through the Calm app, Maven, and EAP.
• Free long-term therapy and counseling assistance through Pathways.
• Other work perks and benefits based on final job location.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed