Director, Account Management - Global PSF

GLG•New York, NY

23h•$116,500 - $160,000•Onsite

About The Position

The Director, Account Management, Professional Services Firms (PSF), leads growth across a portfolio of strategic, complex accounts in the Americas, with a focus on expansion. GLG’s PSF practice serves strategy consulting firms, PR firms, advertising agencies, and boutique advisories, providing access to expertise that strengthens their client recommendations and domain knowledge. The position is based in GLG’s New York, NY office and reports to the VP, Sales for the book, serving as that leader’s deputy. The Director is responsible for segment revenue growth, user and client-logo acquisition and retention, and continuous improvement of commercial and account-management practices. The role also channels client feedback into service enhancements and works with Client Service, Compliance, Legal, Finance, and Technology leaders to implement and promote GLG’s value proposition. The Director shapes account-management strategies, retains existing users, develops new client advocates, and engages senior decision makers to identify opportunities for collaboration. The role carries revenue responsibility for a portfolio totaling approximately $8 million or more in annual revenue. Success is measured by revenue performance, strong account-management practices and team leadership, relationships with client champions, growth in active users and advocates, and adoption of new products and systems. Candidates should be comfortable explaining the value of GLG’s services over the phone and in person.

Requirements

5–7 years of account management or sales experience.
Demonstrated ability to build strong, lasting relationships with key decision makers at client firms.
Proven track record of data-driven account management and decision-making.
Results-oriented focus and a track record of business growth or turnaround.
Ability to coach and develop talent.
Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
Experience working in a metrics-driven, entrepreneurial, and challenging environment.
Passion for problem-solving and delighting clients.
Prior success in global and cross-functional collaboration.
Ability to work independently and be self-motivated.
Strong passion for persuasion, especially regarding complicated and intellectually challenging issues.
Superior verbal and written communication skills.
Demonstrated ability to read and understand people.
Highest level of integrity and professionalism.
Creative and entrepreneurial mindset, with interest in helping build a business and being compensated according to performance.
Demonstrated ability and initiative to handle increasing responsibility over time.
Understanding of professional services firms, financial services, or corporate clients.
Interest in working across industries, including energy, consumer, healthcare, technology, and financial services.

Nice To Haves

Account management or sales experience selling to consulting firms, private equity firms, or hedge funds.

Responsibilities

Drive revenue growth across a portfolio of strategic, complex accounts in the Americas, totaling approximately $8 million or more in annual revenue.
Serve as deputy to the VP, Sales and as a resource and advisor to teammates.
Own client renewals across the portfolio.
Manage senior client stakeholders and build relationships across business and procurement functions.
Grow user engagement across client tenure levels, including Partners, Managers, and Associates.
Conduct regular in-person client meetings and client team trainings and optimizations.
Develop account plans and growth objectives, partnering with Client Service team leaders to achieve them.
Drive required client communications, reporting, and deliverables, including statements and QBRs.
Partner with Client Service colleagues on account needs, updates, and problem-solving.
Identify and pursue effective cross-selling and upselling opportunities across GLG’s product suite.
Collaborate with sales, marketing, legal, compliance, finance, and technology colleagues to develop solutions to complex business issues.
Communicate GLG’s mission, vision, strategy, and premium value proposition.
Model and represent the core values underpinning GLG’s culture.
Use client feedback to inform service enhancements and adjustments.
Support user and client-logo acquisition and retention, and adoption of new products and systems.

Benefits

Comprehensive medical, dental, and vision coverage effective on the first day of employment.
Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
401(k) and Roth 401(k) plans with an employer match, subject to annual limits and vesting.
Tuition reimbursement for eligible courses, including language skills courses.
Paid parental leave.
Adoption and surrogacy reimbursement.
Wellbeing support through the Calm app, Maven, and an Employee Assistance Program.
Free long-term therapy and counseling assistance through Pathways.
Other work perks and benefits based on final job location.
Certain roles may be eligible for incentive compensation.