Senior Manager, Account Management - Global PSF

GLG•Austin, TX

7d•Onsite

About The Position

The Senior Manager, Account Management, Professional Services Firms (PSF), will lead growth of a portfolio of accounts in GLG’s Professional Services Firms business, focusing on expansion in the Americas. The portfolio comprises approximately $5M+ in annual revenue. GLG’s PSF clients include major strategy consulting firms, PR firms, advertising agencies, and boutique advisory firms, which use access to expertise to improve client recommendations and augment their domain knowledge. The role owns client renewals and is responsible for revenue growth, user and logo acquisition and retention, and continuous improvement of commercial and account management practices. The Senior Manager will develop account strategies, engage senior decision makers, build client relationships, identify opportunities to expand product adoption, and serve as a key channel for client feedback to inform service enhancements. The position works closely with Client Service, Compliance, Legal, Finance, Technology, Sales, and Marketing colleagues to deliver solutions and communicate GLG’s value proposition. Key performance measures include achieving revenue targets, strengthening account management practices and client relationships, growing active users and advocates, and driving adoption of new products and systems. The role requires communicating the value of GLG’s services by phone and in person, including through regular client meetings and team trainings or optimizations. The position is based in GLG’s New York, NY office and reports to the VP, Sales for the book.

Requirements

3–5 years of account management or sales experience.
Demonstrated ability to build strong, lasting relationships with key decision makers in client firms.
Proven track record of data-driven account management and decision making.
Results-oriented focus and a track record of business growth or turnaround.
Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
Experience working in a metrics-driven, entrepreneurial, and challenging environment.
Passion for problem solving and delighting clients.
Prior success in global and cross-functional collaboration.
Ability to work independently and be self-motivated.
Strong passion for persuasion, especially regarding complicated and intellectually challenging issues.
Superior verbal and written communication skills.
Demonstrated ability to read and understand people.
Highest level of integrity and professionalism.
Creative and entrepreneurial mindset, with interest in helping build a business and being compensated according to performance.
Ability and initiative to handle increasing responsibility over time.
Understanding of professional services firms, financial services, or corporate clients.
Comfort articulating the value of GLG’s services over the phone and in person.

Nice To Haves

Account management or sales experience selling into consulting firms, private equity, or hedge funds.
Interest in working across industries such as energy, consumer, healthcare, technology, and financial services.

Responsibilities

Grow GLG’s business across a portfolio of Professional Services Firms accounts in the Americas, with approximately $5M+ in annual revenue.
Own client renewals across the account portfolio.
Manage senior client stakeholders and build relationships across business and procurement functions.
Increase user engagement and growth across client tenure levels, including Partners, Managers, and Associates.
Conduct regular in-person client meetings and client team trainings or optimizations.
Develop account plans and growth objectives, partnering with Client Service team leaders to achieve them.
Drive required client communications, reporting, and deliverables, including statements and QBRs.
Partner with Client Service colleagues on account needs, updates, and problem solving.
Identify and execute cross-sell and upsell opportunities across GLG’s product suite.
Collaborate with internal Sales, Marketing, Legal, Compliance, Finance, and Technology colleagues to solve complex business issues.
Communicate GLG’s mission, vision, strategy, and premium value proposition.
Represent the core values that underpin GLG’s culture.
Provide client feedback to inform service enhancements and adjustments.
Drive revenue growth, user and logo acquisition and retention, strong account management practices, and adoption of new products and systems.