Senior Manager, Account Management - Global PSF

GLG • Boston, MA

7d • $82,500 - $125,000 • Onsite

About The Position

The Senior Manager, Account Management, Professional Services Firms (PSF), leads growth across a portfolio of PSF accounts in the Americas. The PSF segment includes strategy consulting firms, PR firms, advertising agencies, and boutique advisory firms. The role is based in GLG’s New York, NY office and reports to the VP, Sales for the book. It drives revenue growth, user and logo acquisition and retention, and continuous improvement of commercial and account management practices. The Senior Manager also brings client feedback into service enhancements and collaborates with leaders in Client Service, Compliance, Legal, Finance, and Technology to refine and promote GLG’s value proposition.

The role shapes and implements account management strategies for retaining existing users and developing new client advocates through regular engagement with senior decision-makers. It has revenue responsibility for a portfolio generating approximately $5M+ annually and owns client renewals. Success is measured by revenue targets, strong account management practices and client relationships, growth in active users and advocates, and adoption of new products and systems. Candidates should be comfortable communicating the value of GLG’s services by phone and in person.

Requirements

• 3–5 years of account management or sales experience; ideally selling to consulting firms, private equity, or hedge funds.
• Demonstrated ability to build strong, lasting relationships with key decision-makers at client firms.
• Proven track record of data-driven account management and decision-making.
• Results-oriented focus and a track record of business growth or turnaround.
• Ability to thrive in a fast-paced, competitive, client-service-oriented work environment.
• Experience in a metrics-driven, entrepreneurial, and challenging environment.
• Passion for problem-solving and delighting clients.
• Prior success in global and cross-functional collaboration.
• Ability to work independently and be self-motivated.
• Strong passion for persuasion, particularly on complicated and intellectually challenging issues.
• Superior verbal and written communication skills.
• Demonstrated ability to read and understand people.
• Highest level of integrity and professionalism.
• Creative, entrepreneurial mindset and interest in helping build a business and being compensated according to performance.
• Demonstrated ability and initiative to take on increasing responsibility over time.
• Understanding of professional services firms, financial services, or corporate clients.
• Interest in working across industries, including energy, consumer, healthcare, technology, and financial services.
• Comfort articulating the value of GLG’s services over the phone and in person.

Nice To Haves

• Account management or sales experience selling into consulting firms, private equity, or hedge funds.

Responsibilities

• Grow GLG’s business across a portfolio of Professional Services Firms accounts in the Americas, with approximately $5M+ in annual revenue.
• Own client renewals across the portfolio.
• Manage senior client stakeholders and build relationships across business and procurement functions.
• Drive user engagement and growth across client tenure levels, including Partners, Managers, and Associates.
• Conduct regular in-person client meetings and client team trainings and optimizations.
• Develop account plans and growth objectives, partnering with client service team leaders to achieve them.
• Manage required client communications, reporting, and deliverables, including statements and QBRs.
• Partner with Client Service colleagues on account needs, updates, and problem solving.
• Identify and effectively pursue cross-selling and upselling opportunities across GLG’s product suite.
• Collaborate with internal sales, marketing, legal, compliance, finance, and technology colleagues to solve complex business issues.
• Communicate GLG’s mission, vision, strategy, and premium value proposition.
• Represent the core values that underpin GLG’s culture.
• Use client feedback to inform service enhancements and adjustments.
• Build strong account management practices, maintain relationships with key client champions, grow active users and advocates, and drive adoption of new products and systems.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no predetermined vacation limits, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with employer match, subject to annual limits and vesting.
• Tuition reimbursement for eligible courses, including language skills courses.
• Paid parental leave.
• Adoption and surrogacy reimbursement.
• Wellbeing support through the Calm app, Maven, and EAP, plus long-term therapy and counselling assistance through Pathways.
• Other work perks and benefits based on final job location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed