Senior Manager Account Management
About The Position
The Senior Manager of Account Management manages a Small & Mid-Market (SMB) account management team and is part of the SMB Leadership team. The role is responsible for maintaining high client retention and satisfaction while providing excellent service to clients and brokers, and engaging brokers at health insurance companies across the country. The position manages a multi-million-dollar book of business for companies with 10–2,000 employees, builds broker and HR benefits manager relationships, and supports account retention, growth, and new business. The manager directly leads 8–10 reports and supports the success and development of the broader Account Management team.
Requirements
- Bachelor’s degree.
- 7 or more years in an industry-related field.
- Demonstrated success in an Account Management or Sales role.
- Experience in the health insurance field with exposure to group benefits.
- Strong written and verbal communication skills.
- Executive presence.
- Strong leadership, coaching, and team development skills.
- Proven results and accomplishments in commercial-based roles.
- Proficiency in Microsoft Office Suite products.
Nice To Haves
- Master’s degree.
- 5 or more years in sales and/or account management.
- Previous experience leading a Sales or Account Management team with a large geographic territory.
Responsibilities
- Ensure a high level of book-of-business retention, greater than 95%.
- Maintain relationships with brokers and HR benefits managers to support retention, account growth, and new business.
- Manage a multi-million-dollar book of business for companies ranging from 10 to 2,000 employees.
- Grow the book of business.
- Leverage internal relationships to resolve client requests promptly.
- Introduce innovative products and programs to brokers and clients to maintain high renewal levels.
- Support the Account Management team to ensure team success.
- Directly manage a team of 8–10 reports.
- Support Account Management goals by sharing ideas and encouraging individual career strategies and education.
- Serve as a liaison for issues requiring internal support.
- Collaborate with the EyeMed SMB direct sales force to facilitate new business growth.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
