Manager, Account Management

Mastercard•O'fallon, MO

3d•$126,000 - $202,000

About The Position

The Manager, Community Institutions Strategy & Account Management serves as a strategic advisor to a portfolio of financial institution customers. The role independently manages and grows customer relationships and develops strategies to increase revenue, expand market share, strengthen engagement, optimize portfolios, and advance adoption of Mastercard products and value-added services. The position combines consultative relationship management with financial analysis, commercial negotiations, sales execution, and cross-functional leadership to deliver measurable outcomes for Mastercard and its Community Institution customers.

Requirements

Bachelor’s degree required.
Experience in payments, financial services, consulting, account management, business development, sales strategy, or relationship management.
Demonstrated success managing customer relationships and delivering measurable business growth.
Strong strategic thinking, analytical, and problem-solving skills, including the ability to translate complex data into actionable recommendations.
Advanced Microsoft Excel expertise, including financial modeling, forecasting, scenario analysis, and executive-ready analysis.
Ability to identify growth opportunities and quantify business impact through data-driven analysis.
Experience planning, managing, and executing complex sales opportunities, strategic initiatives, and cross-functional projects.
Experience using CRM platforms such as Salesforce to manage customer relationships and sales pipelines with consistency, rigor, and attention to detail.
Excellent communication, presentation, negotiation, and consultative selling skills, including engaging senior executives and creating compelling pitch decks.
Ability to independently manage a large, diverse customer portfolio, take initiative, and proactively drive work forward across varying objectives and challenges.
Strong project management and organizational skills, with the ability to balance multiple priorities in a fast-paced environment.

Nice To Haves

A degree in Finance, Economics, Business, Analytics, or a related field.
Consulting, banking, payments, or financial services experience.

Responsibilities

Lead contract negotiations, renewals, and amendments, coordinating cross-functional stakeholders to execute partnership renewals and Services SOWs.
Manage and deepen customer relationships as a trusted advisor and primary point of contact for strategic initiatives and business growth opportunities.
Deliver consultative business reviews and strategic recommendations demonstrating the value of Mastercard products, solutions, and services.
Identify portfolio growth and optimization opportunities using financial analysis, customer insights, competitive benchmarking, and industry trends.
Develop strategic account plans and execute initiatives to increase payment volume, revenue, profitability, and customer engagement.
Conduct market analyses, portfolio reviews, and performance assessments to identify business opportunities and support strategic decisions.
Build financial models and business cases to assess pricing strategies, contract renewals, portfolio opportunities, and investment decisions with Mastercard finance leaders.
Analyze customer performance, revenue trends, profitability, and market dynamics to create data-driven recommendations and growth plans.
Prepare and present executive-level proposals, business cases, presentations, and RFP responses.
Build and manage a pipeline of value-added services opportunities from identification through sales, implementation, and execution.
Collaborate with Product, Services, Finance, Legal, Marketing, and Customer Delivery teams to deliver customer solutions.
Use Salesforce and other internal tools to manage pipeline visibility, forecast performance, and track customer engagement.
Lead initiatives to improve sales effectiveness, operational efficiency, and customer experience across the Community Institutions segment.
Share marketplace insights, emerging trends, and customer feedback to inform broader segment strategy and Mastercard growth priorities.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with a company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Tuition reimbursement eligibility.