Manager, Key Account Management

Crowley Maritime Corporation•Jacksonville, FL

12d•Hybrid

About The Position

Crowley is hiring a Manager, Key Account Management to lead the strategy, development, and performance of key accounts within its Land Transportation business. The role oversees a team of Key Account Managers, ensuring high-quality service, long-term customer relationships, and revenue growth. The position is hybrid and works with sales, carrier sales, operations, and leadership teams to support customers and deliver account objectives.

Requirements

At least 4 years of experience with transportation and logistics for truck and rail shipments.
At least 5 years of experience in truck brokerage or IMC business.
Bachelor's degree in business, transportation, logistics, or a related field, or an equivalent combination of post-high-school education and experience.
Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
Proficiency with computer programs used to manage and match shipment movements.
Effective verbal and written communication skills, including the ability to establish and maintain effective working relationships.
Strong communication, negotiation, and problem-solving skills, with leadership ability and the ability to train others.
Excellent organizational and communication skills, both written and verbal.
Knowledge of DOT regulations.
Ability to function effectively independently or as part of a team.
Experience developing, improving, and streamlining processes to meet established goals and objectives.
Ability to manage projects that vary in nature and scope.
Knowledge of environmental and legal issues affecting the transportation of various commodities.

Nice To Haves

Experience leading a team is preferred.
Experience with Blue Yonder and Power BI.

Responsibilities

Lead, mentor, and develop a team of Key Account Managers to deliver exceptional customer service and meet performance goals.
Serve as the senior point of contact for high-value accounts, supporting consistent communication, relationship building, and customer satisfaction.
Develop and execute Key Account Plans aligned with customer goals and mutual growth.
Collaborate with sales, carrier sales, operations, and leadership teams to support effective execution.
Monitor account health using KPIs, dashboards, and customer feedback, and proactively address service issues and opportunities.
Drive account expansion through upselling, cross-selling, and identifying logistics optimization opportunities.
Build executive-level relationships within customer organizations to strengthen engagement and long-term partnerships.
Lead Quarterly Business Reviews and performance reviews for Key Accounts.
Maintain accurate customer data, communications, and pipeline activity in CRM/TMS platforms.
Work with sales and operations teams to transition new Key Accounts into ongoing management.