Manager, Account Management

LG Ad Solutions • Los Angeles, CA

1d • $146,000 - $190,000

About The Position

The Manager, Account Management leads a team supporting media and entertainment advertisers and agency partners, including studios, streaming services, and networks. The role is accountable for strong client service, reliable campaign delivery, team development, and healthy account growth.

The manager coaches Account Directors, Senior Account Managers, and Account Managers while partnering closely with Sales and cross-functional teams. They balance client and revenue needs with campaign requirements and team capacity, resolve escalations, and help ensure the team delivers on its commitments.

Requirements

• 7+ years of experience in digital media, advertising, or campaign management.
• Experience leading, coaching, or mentoring client-facing account management or campaign teams.
• Demonstrated success managing complex client relationships and campaign portfolios.
• Strong judgment and communication skills, including the ability to navigate competing priorities and resolve challenges across teams.
• Ability to work constructively with Sales while advocating for clear client expectations, sound campaign execution, and realistic team capacity.
• Experience monitoring campaign performance, identifying delivery risks, and communicating clear action plans.
• Strong organizational skills and the ability to manage multiple time-sensitive priorities.
• Familiarity with CRM, campaign management, and reporting tools.

Nice To Haves

• Experience in connected TV, streaming, or media and entertainment.

Responsibilities

• Lead, coach, and develop a team of Account Directors, Senior Account Managers, and Account Managers, setting clear expectations and supporting their growth.
• Oversee account management and campaign execution across the team, ensuring proactive client communication and effective campaign management from launch through completion.
• Partner with Sales on account strategy, client needs, and campaign commitments; address scope, timing, or capacity concerns early and align on workable solutions.
• Serve as an escalation point for complex client, campaign, and operational issues, coordinating with relevant partners to resolve them.
• Monitor team and campaign health, including delivery, pacing, client concerns, workload, and revenue risks; use reporting and account context to identify issues and opportunities.
• Manage team capacity and priorities, ensuring urgent requests are handled without compromising existing client commitments.
• Collaborate with Sales, Ad Operations, Product, Feasibility, and other partners to support campaign delivery and improve the client experience.
• Reinforce consistent processes, service expectations, and operational best practices across the team.
• Identify process or tooling gaps and work with relevant partners to improve team operations.
• Foster a collaborative, accountable team culture focused on client outcomes, professional development, and continuous improvement.

Benefits

• 100% employer-paid medical, dental, and vision coverage for employees and eligible dependents.
• Company-paid life and AD&D, STD, and LTD insurance, plus optional supplemental coverage.
• 401(k) with company match.
• Flexible Time Off (FTO).
• Paid parental leave.
• Bonus offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed