Senior Managed Print Billing Analyst
About The Position
The Senior Managed Print Billing Analyst supports a Fortune 500 company’s Managed Print Services (MPS) organization, executing and improving complex monthly billing operations across multiple MPS programs and partners. The role helps reduce billing backlog, improve operational efficiency, support revenue realization, and drive automation in billing processes. The analyst works with Sales, Finance, Operations, Accounts Payable, Product, and Technology teams to ensure timely and accurate invoicing and streamline manual workflows. The position is hybrid, with 2–3 days in the office at one of the listed locations: Vernon Hills, Chicago, or Rosemont. It is a 12-month-plus contract.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 4 years of experience in billing operations, revenue operations, finance operations, or business operations.
- Advanced Microsoft Excel skills, including Pivot Tables, Power Query, complex formulas, and data manipulation and analysis.
- Strong analytical and problem-solving capabilities.
- Excellent organizational skills and ability to manage competing priorities.
- Strong verbal and written communication skills.
- Ability to work independently in a fast-paced environment.
- Demonstrated attention to detail and commitment to accuracy.
- Experience supporting recurring billing, subscription, or managed services businesses.
Nice To Haves
- Experience with Salesforce, CPQ, ServiceNow, SharePoint, Workday, or similar enterprise platforms.
- Experience with Power Automate or other workflow automation tools.
- Knowledge of financial reconciliation and invoice management processes.
- Experience supporting operational transformation or process improvement initiatives.
- Competencies include billing operations, revenue operations, financial reconciliation, process improvement, root cause analysis, data analytics, an automation mindset, stakeholder management, operational excellence, and continuous improvement.
Responsibilities
- Execute recurring monthly billing activities for multiple Managed Print Services programs.
- Process and validate vendor invoice data from various billing platforms.
- Generate and maintain customer billing schedules and supporting documentation.
- Review, reconcile, and validate pricing, costs, margins, and billing details.
- Ensure timely and accurate customer invoicing.
- Track, manage, and resolve billing exceptions and aged transactions.
- Maintain billing accuracy and consistency to support revenue realization.
- Identify bottlenecks and operational inefficiencies in billing workflows.
- Develop and maintain advanced Excel tools, reporting models, and automation solutions.
- Recommend and implement process improvements to reduce manual effort and improve throughput.
- Partner with internal technology teams on automation and system enhancement initiatives.
- Collaborate with Finance, Accounts Payable, Sales, Operations, and Product teams to resolve billing issues.
- Coordinate activities related to billing discrepancies, invoice reconciliation, and order processing.
- Work with stakeholders to identify root causes and implement long-term solutions.
- Support business initiatives focused on scaling MPS operations.
- Monitor billing backlog, processing trends, and operational performance metrics.
- Produce reports and dashboards on billing health and process effectiveness.
- Analyze data to identify trends, risks, and opportunities for improvement.
- Maintain process documentation, standard operating procedures, and workflow maps.
- Support training and knowledge transfer across the billing team.
- Assist with onboarding and development of future billing resources.
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What This Job Offers
Career Level
Senior
