Senior Luxury Travel Advisor
Marchay•New York, NY
•Remote
About The Position
Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences. We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members. Please note that this is a remote position.
Requirements
- Minimum of 5 years of experience in luxury travel advisory.
- Deep knowledge of luxury travel products, services, and suppliers globally.
- Exceptional client relationship management skills and experience managing relationships in a personalized service environment.
- Proficiency with CRM systems, booking platforms, and travel technology tools.
- Experience handling ultra-high-net-worth travelers, VIP family travel, and bespoke multi-stop international itineraries.
- Availability during Eastern Time business hours.
- Availability for 9 weekend watches per year.
Nice To Haves
- 1-2 years of leadership experience preferred.
- Experience with Sabre GDS, Salesforce CRM, or similar travel-industry tools is a plus.
Responsibilities
- Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
- Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
- Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
- Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
- Drive continuous improvement initiatives to enhance member experience and operational efficiency.
- Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
- Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
- Manage multiple complex trips simultaneously with meticulous attention to detail.
Benefits
- Fully covered medical, dental, and vision insurance
- Access to our retirement savings program (401(k) Plan)
- Generous Time Off: Ample PTO plus company holidays
- Remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
