Luxury Beauty Advisor

Ulta Beauty, Inc. • Castle Rock, CO

9h

About The Position

The Luxury Beauty Advisor maximizes sales for luxury color cosmetics, skincare, and fragrance brands by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and its luxury brand partners, provides exceptional guest service and product knowledge, and supports the Experience Manager through a focus on sales performance, guest and associate experience, and operating procedures. It also involves maintaining store standards, cleanliness, and replenishment.

The advisor builds guest loyalty and sales through personalized recommendations, product demonstrations, makeup applications, skincare analysis, appointment booking, and participation in brand promotions and in-store events. The position requires a passion for beauty, strong service and sales skills, and the ability to learn and communicate product information. It also includes operational work such as maintaining the assigned area, assisting with merchandise resets and shipment, and following company policies and loss-prevention practices.

The role requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects. Ulta Beauty states that it will engage in an interactive process to determine reasonable accommodations for associates with disabilities.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Demonstrated passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored training.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed luxury brand sales and clientele goals and contribute to store retail, service, loyalty, shrink, and omnichannel sales goals.
• Build the business by achieving sales targets, using product services and data capture to build guest loyalty, recruit new guests, and increase guest return rates.
• Explain the guest loyalty program, including credit and the Ulta Beauty app.
• Provide exceptional guest service by greeting and engaging guests, personalizing service, offering samples, recommending complementary products or services, and sharing promotions and events.
• Build and maintain guest relationships and a customer list for luxury brand sales.
• Handle sales, refunds, and exchanges courteously.
• Learn and share knowledge of luxury brands, including their heritage and product know-how.
• Perform makeup applications, skincare analyses, product demonstrations, and exclusive product demonstrations.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about and participate in brand and store promotions and marketing initiatives.
• Use the clientele system to collect guest information and follow up after sales or sampling.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Maintain relationships with luxury brand partners by attending required trainings and executing events and promotions.
• Address and resolve guest concerns according to Ulta Beauty standards.
• Collaborate with managers and associates to grow the business.
• Attend seasonal brand seminars and ongoing brand and category training.
• Follow Ulta Beauty policies, procedures, and standards.
• Adhere to the Ulta Beauty dress code and wear brand assets as directed.
• Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
• Maintain cleanliness and operational standards in the luxury brand area and other assigned areas.
• Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED