Luxury Beauty Advisor

Ulta Beauty, Inc.•Woodbury, MN

8h•Onsite

About The Position

The Luxury Beauty Advisor (LBA) maximizes sales for luxury color cosmetics, skincare, and fragrance brands by engaging guests, identifying their needs, and assisting with merchandise selection and purchases. The role represents Ulta Beauty and its luxury brand partners while maintaining store standards, including cleanliness and replenishment. It supports the Experience Manager through a focus on sales and in-store events, guest service and associate culture, and operating procedures and compliance. The LBA provides personalized guest service, builds loyalty and a clientele for luxury brands, shares product knowledge, and performs makeup applications, skincare analysis, and product demonstrations. The role also supports appointments, services, promotions, and in-store events; maintains strong relationships with brand partners; and carries out operational tasks such as replenishment, merchandising, shipment processing, and maintaining a clean, compliant sales area. A passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge are important to the position.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility during the shift, with frequent standing, bending, pulling, pushing, reaching, and twisting.
Continuous lifting and/or moving of up to 10 lbs. during the shift.
Continuous coordination and manipulation of objects during the shift.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed luxury brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, shrink, and omni-channel sales.
Build the business by achieving sales targets, using product services and data capture to build guest loyalty, recruit new guests, and increase return visits.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Provide personalized guest service by greeting and engaging guests, offering samples, recommending complementary products or services, and communicating promotions, events, and services.
Build and maintain a customer list for luxury brand sales and provide superior service to guests.
Handle sales, refunds, and exchanges courteously.
Learn and communicate luxury brand heritage, product knowledge, and expertise to guests and the team.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about and participate in brand promotions and store-wide marketing initiatives.
Use the clientele system to collect guest information and follow up after sales or sampling to build loyalty and business.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Maintain relationships with luxury brand partners by participating in required training and executing in-store events and promotions.
Address and resolve guest concerns according to Ulta Beauty standards.
Collaborate with managers and associates throughout the store to grow the business.
Attend seasonal brand partner seminars and ongoing training for professional development and sales performance.
Follow Ulta Beauty policies, procedures, and standards, and understand opportunities related to luxury products.
Adhere to the Ulta Beauty dress code and wear brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards in the luxury brand area and other assigned areas, including the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.